Help Desk Analyst 2

Job Description

• The primary duty of the professional involves monitoring, maintaining, operating and troubleshooting daily remote access technologies. The professionals must be capable of managing performance and rectify any errors that occur within the Citrix and VDI service.
• They should verify the applications for deployment via Citrix and VDI. The engineer is responsible for taking care of all the administration tools in the Citrix environment. They should have proficiency in ITIL and other IT operations frameworks.
• The professionals should be able to provide all the necessary support for Citrix Infrastructure.

Apart from these, the additional duties include:

• Checking and controlling the server and offering solutions to its problems.
• Help in organization and management of the business applications.
• Determining the increased cases received by the IT Helpdesk.
• Improving and adjusting the Virtual Desktop system.
• Design and implement platform security.
• Taking part in upgrading and updating the system s applications, installing it with up-to-date descriptions.
• Should strengthen the apps, the Windows server, and the principal operating system.
• Providing technical assistance for all the servers, desktops, and services that apply business.
• Taking full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop
• Have some knowledge with Chromebooks.
• Travel may be required

Skills Required:

• Experience managing Citrix systems, VDI and its other technologies Required 3 Years
• Experience Supporting and preserving the Virtual Desktop setup of the institution, which includes VDI, and others Required 3 Years
• Experience Designing and implementing platform security Required 3 Years
• Very extensive knowledge with Windows 11, active directory, GPO settings Required 3 Years
• Understanding of the Service Now IT service management application. Required 3 Years