Engineer III DLP Farmington Hills MI only

Engineer III
The Engineer role will work with limited supervision and will be responsible for deploying, developing, maintaining, operating and/or implementing new systems, in partnership with business clients through integration or the dev/ops model depending on the maturity of the organization and/or product. This role will help automate and streamline operations and processes.

Position Responsibilities:
System Engineering

• Partner with clients and technical resources to create, design, implement and or maintain applications in the appropriate environment.
• Create estimates (when applicable) for System Design, Development, Testing and / or Implementation.
• Identify potential system issues in projects, request fulfillment and / or individual assignment.
• Understand the Infrastructure (IaaS) and Platform as a Service (PaaS) models or other models needed for role.
• Conduct testing as defined in department standards.
• Automate and streamline operations and processes.
• Build and maintain tools for deployment, monitoring and operations.
• Troubleshoot and resolve issues in our dev, test and production environments.
• Establishes/recommends policies and procedures for system use and services.

Technical Consulting

• Perform technical analysis and make recommendation on small to medium initiatives with medium complexity.
• Explain technical solution to client and technical resources.
• Serve as a point of escalation for technical and general troubleshooting for small to simple incidents.

Support

• Determination and resolution of root cause behind reported problems and issues.
• Development and/or maintenance of system documentation.
• Proactive maintenance toward select systems.
• Participates in the design, development, testing and implementation of enhancements required to maintain business unit success.
• Develop and/or maintain appropriate documentation.