Description
We are looking for a skilled Help Desk Analyst II to provide advanced technical support and ensure the smooth operation of IT systems for a non-profit organization in Nixon, Nevada. This Contract-to-permanent position requires an individual who excels at troubleshooting, resolving escalated issues, and delivering exceptional service to end-users. The ideal candidate will have experience working with servers, networks, and user environments while contributing to process improvements.
Responsibilities:
Provide advanced technical assistance for Windows and Linux servers, including maintenance, patching, and resolving system issues.
Manage and support virtual environments using platforms such as VMware or Hyper-V.
Administer and maintain Active Directory, handling user accounts, permissions, and group policies.
Diagnose and resolve problems with network connectivity, printers, and other hardware.
Configure and support Office 365 applications, ensuring seamless user access and functionality.
Address escalated issues from Tier I support staff and ensure timely resolution of service requests.
Document solutions, updates, and processes to improve overall efficiency.
Collaborate with team members to identify and implement system improvements.
Provide excellent customer service in both remote and on-site environments.
Requirements
Minimum of 3 years' experience in IT support, including Tier II help desk or system administration roles.
Proficient in managing Windows environments, with preferred experience in Linux.
Hands-on experience with VMware or similar virtualization software.
Solid understanding of networking concepts and troubleshooting.
Expertise in Office 365 administration and support.
Strong communication and interpersonal skills to deliver exceptional customer service.
Ability to prioritize tasks effectively and work in a dynamic environment.
Familiarity with service desk ticketing systems and basic troubleshooting techniques.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00390-0013329843
- Posted 8 hours ago
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