Senior Help Desk Analyst W2 role

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

The candidate should demonstrate strong technical knowledge and experience with M365 applications
Active Directory
Microsoft Teams
HP Desktops/Laptops/Tablets and Microsoft Windows 10/11. The successful candidate will be expected to interface with internal customers and various technical support teams.? The demonstrated ability to follow standard operating procedures and processes is essential.

Job Details

second shift Sunday through Thurs, 3pm-11:30pm

The hours of service will be on the Help Desk s 3rd Shift from 11:00PM 7:30AM.

No remote work is allowed

Must be local to work daily onsite

Senior Information Systems Specialist. The Board's Division of Information Technology is seeking a Help Desk/Desktop Support Analyst with strong Help Desk Support experience to serve as part of a Tier 1 organization.? This contractor position will be in support of the Federal Reserve Board s Help Desk and the analyst who fills this position will be required to work a set schedule that will require Saturday, Sundays, Holidays, and some overtime may be asked to ensure proper coverage across all shifts. ?
The hours of service will be on the Help Desk s 3rd Shift from 11:00PM 7:30AM. The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor. The Board will only consider candidates who can work those designated hours.
CORE SKILLS: The candidate should demonstrate strong technical knowledge and experience with M365 applications, Active Directory, Microsoft Teams, HP Desktops/Laptops/Tablets and Microsoft Windows 10/11. The successful candidate will be expected to interface with internal customers and various technical support teams.? The demonstrated ability to follow standard operating procedures and processes is essential. The contractor is required have: At least 7 years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.

  1. At least Two years experience in desktop/laptop troubleshooting or operations support.
  1. Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
  1. At least five years supporting Microsoft Windows 10 and 11 operating systems
  1. At least 3-5 years experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook.
  1. Strong Level 1 network and VPN diagnosis and troubleshooting skills.
  1. Knowledge of iPhone or similar smart phone support.
  1. Demonstrated analytical and problem-solving skills.
  1. Strong interpersonal and communication skills who can work with people at various levels of the organization.
  1. Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook.
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