Sr. UX Researcher

Detailed Job Description:

3 days/week onsite (Tues-Thurs) 2 days remote (Mon & Fri).

Not open to H1B candidates.

Interviews will be onsite.

Shortlisted candidates MUST complete the UX Researcher Candidate Survey Form.

The url is in the chat notes.

Please also see chat notes for laptop specs.

Top 3 Mandatory Skills and Experience:

• Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline.
• Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills.
• Experience and understanding of SPSS, R, SQL, database queries and basic programming languages.
• Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms.

Nice to Have Skills and Experience (preferred but not required):

• Ability to present work in a clear and compelling manner to stakeholders- explain design recommendations by citing best practices, testing data or business requirements.
• Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles.
• Experience in owning and creating research strategies that help define and work toward product objectives and key results.

WHY YOU LL LOVE THIS JOB

• This job is a member of the Digital Customer Experience team within the Customer Experience Organization at American Airlines. We're a multidisciplinary UX team that drives the user experience for our customer and employee-facing applications.
  The UX Researcher is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands-on experience with user research methods, data analysis and UX strategy.
  The ideal candidate is a driven user advocate who is passionate about creating intuitive products and uses their strengths in multiple disciplines to share knowledge and mentor their product portfolio.
  You'll wear many hats as a mentor, strategist, collaborator and evangelist, and you ll use your applicable knowledge and skills in user testing, research best practices and methodologies for a wide variety of problems within American. WHAT YOU LL DO
  This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.
  Collaborate with Product Owners, Product Designers and stakeholders to develop a deep understanding of business problems and advocate for user experience.
  Contribute research strategies that help define and work toward product portfolio objectives and key results (OKRs).
  Advocate for and perform discovery and evaluative research to reveal product insights ahead of development.
  Conduct qualitative UX research using industry-standard methods such as moderated usability tests, heuristic evaluations, user interviews, contextual inquiries and competitive analyses to understand user behaviors, needs, motivations and pain points.
  Perform quantitative UX research leveraging methods like surveys, clickstream analysis, eye-tracking studies, card sorting, tree testing and unmoderated usability tests to quantify user behaviors, validate design decisions and measure ease-of-use, comprehension and satisfaction.
  Effectively present and communicate actionable insights to product teams based on research outcomes.
  Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for.
  Create, update and advocate personas, customer journey maps and service blueprints to help product teams stay organized, focused and customer centric.
  Work in a self-guided Agile environment across multiple initiatives and ceremonies.
  Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on.
  Scale UX research by building infrastructure, educating others and contributing to Research Ops.
  Utilize research software / hardware (including eye tracking equipment) and participant recruitment resources.
  ALL YOU LL NEED FOR SUCCESS
  
  Minimum Qualifications Education & Prior Job Experience
  Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline
  3+ years of experience in applied user experience research at large enterprises or highly matrixed organizations
  Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills
  Knowledge and ability to use remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)
  Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)
  Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles
  Desire to promote and teach the importance of user-centered research to Product Owners, stakeholders and Designers
  Ability to present work in a clear and compelling manner to stakeholders and explain design recommendations by citing best practices, testing data or business requirements
  Preferred Qualifications Education & Prior Job Experience
  Master s degree or Ph.D. in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline
  5+ years of experience in applied user experience research at large enterprises or highly matrixed organizations
  Experience in owning and creating research strategies that help define and work toward product objectives and key results
  Project management skills with the ability to build strategy, set objectives & key results, and deliver on time
  Experience scaling research practices, setting up a research insight repository, and building a product benchmarking program
  Proficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.)
  Experience conducting field research with unionized workforces
  Knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices
  Skills, Licenses, and Certifications
  Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills
  Experience and understanding of SPSS, R, SQL, database queries and basic programming languages
  Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)
  Ability to present work in a clear and compelling manner to stakeholdersexplain design recommendations by citing best practices, testing data or business requirements
  Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)
  Familiarity with using an eye-tracking tool
  Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles
  Ability to create effective and compelling presentations.