Overview
On Site
0/hr - 0/hr
Full Time
Skills
Microsoft Windows
Laptop
Tier 1
Tier 2
Technical Support
Help Desk
Computer Hardware
Inventory
Asset Management
Telecommunications
Server Hardware
Supervision
Physical Security
Network
Documentation
Decision-making
Analytical Skill
Problem Solving
Conflict Resolution
Writing
Communication
Training
Network+
Microsoft Certified Professional
Job Details
Our client has an immediate opening for an IT Help Desk Support to join their team onsite in Parco/Sinclair, WY for Tier 1 helpdesk. Entry-level candidates are encouraged to apply!
We will hire quickly, and interviews will be scheduled early next week.
One and done virtual interview!
Contract Duration: 3 months
Location: Sinclair, WY 82334 (onsite 5x per week)
The team needs extra support to help out with 200 laptops needing to be refreshed before end of this year. This will all be a Windows 11 environment.
What You Will Be Doing
Required Skills & Experience
Preferred Qualification(s):
We will hire quickly, and interviews will be scheduled early next week.
One and done virtual interview!
Contract Duration: 3 months
Location: Sinclair, WY 82334 (onsite 5x per week)
The team needs extra support to help out with 200 laptops needing to be refreshed before end of this year. This will all be a Windows 11 environment.
What You Will Be Doing
- Resolve entry-level end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under close supervision.
- Provide Tier 1 support primarily, and as needed and assigned Tier 2 support
- Receive and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information
- Receive and coordinate, as needed, all levels of technical questions from users
- Document all user requests and enters status data from user calls into the Help Desk application; writes regular reports
- Establish and maintain effective lines of communication with end-users throughout the lifecycle of their issue or service request
- Install software, hardware, and peripheral components
- Create packages for quick install of all applications
- Maintain desktop hardware and peripherals inventory within the asset management system
- Install, maintain, coordinate telecommunications and server hardware installation and configuration under close supervision
- Maintain physical security and logical security accounts for assigned systems
- Monitor and resolve entry-level issues relating to systems, network, and security
- Perform entry-level remedial actions to correct problems
- Write clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products
- Relocate technical equipment to and from an assigned location
- Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.
Required Skills & Experience
- Entry-level candidates with an IT foundation can be considered.
- Minimum of a High School Diploma or equivalent
- Basic computer skills, decision-making, analytical, problem solving and interpersonal skills. Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication.
Preferred Qualification(s):
- Special training in A+ and Network + or MCDST, MCP, and HDI.
- 2 years minimum experience is preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.