OCM Claims

Overview

On Site
Depends on Experience
Full Time

Skills

Change Management
Collaboration
Communication Planning
Employee Engagement
Focus Groups
OCM
Organizational Change Management
Reporting

Job Details

The OCM Claims Specialist is responsible for driving successful adoption of change initiatives within the Claims department. This role partners with business and project teams to design and execute change strategies that minimize resistance and maximize employee engagement and readiness, ensuring a smooth transition and sustained benefits realization.

Key Responsibilities:

  • Develop and implement change management strategies and plans specific to Claims-related initiatives (e.g., new systems, processes, tools, or organizational changes).

  • Conduct change impact assessments and stakeholder analyses within the Claims organization.

  • Create and execute communication plans tailored to Claims employees, leaders, and stakeholders.

  • Develop training strategies, in collaboration with Learning & Development, to upskill Claims staff on new tools or processes.

  • Partner with Claims leadership to support adoption and manage resistance across various levels of the organization.

  • Facilitate workshops, focus groups, and feedback sessions to gather input and address concerns.

  • Monitor and report on change readiness, adoption rates, and other key change metrics.

  • Act as a trusted advisor to Claims business leaders, providing coaching and support during transformation initiatives.

  • Ensure alignment of OCM activities with overall program timelines and goals.

  • Contribute to the development and refinement of OCM tools, templates, and methodologies.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Innorev Technologies, Inc