Operations Analyst Finance/Order to Remittance (OTR) - Onsite

Title: Operations Analyst Finance/Order to Remittance (OTR) - Onsite

Mandatory skills:

Finance, Order to Remittance, OTR,
SAP,
Microsoft Office,
customer service,
excel,
financial processes, financial operations, financial integrity, financial alignment,
optimizing revenue, project management, revenue recognition, cost adhere, billing milestones, revenue milestones, invoices, customer invoice issues, customer invoice disputes, payment,
Regularly review, update projects, job closure, Monitor backlogs, orders, project financials, Review SOX report,
order entry workflows, purchase order requests, vendor payment tracking, Ariba,
invoice submissions, accounts receivable balance reduction, audits, collections, tax-related activities,
administrative tasks, past-due invoice follow-up, customer training, shipping, customs clearance, document collection,
backlog, CM, Contribution Margin, opportunities, risks, data analysis, Review hardware reports

Description:

We are seeking a Business Analyst to play a critical role in ensuring the seamless execution of financial processes and operations within the Order to Remittance (OTR) organization. This multifaceted position encompasses a wide range of responsibilities aimed at maintaining financial integrity, optimizing revenue, project management in SAP, and working closely with the OTR operational team. The ideal candidate should possess strong analytical skills, a proactive approach, and excellent attention to detail.

Responsibilities:

1. Financial & Project Management Support :
Create, plan, and manage project/sales order creation, updates, and closures in SAP
Ensure revenue recognition and cost adhere to client policies and update dates in SAP
Regularly review and update projects, ensuring financial alignment before job closure
Support project management activities, including order entry workflows(R3) handovers
Track and manage billing milestones, revenue milestones, and invoices
Address project-related and customer invoice issues and disputes, ensuring timely resolution and/or payment
Develop expertise in customer portals for invoice submissions and support accounts receivable balance reduction
Monitor backlogs, orders, and project financials
Maintain Field Engineer time records, ensuring accuracy and providing necessary training
Execute steps for service contract arrangements in compliance with corporate processes
Facilitate intercompany billing for child jobs and coordinate invoice deliveries

2. Operational Support:
Replicate projects and Support service managers in creating work orders in ServiceMax, assign to engineers, and oversee project schedules.
Collaborate on local administrative tasks, such as past-due invoice follow-up, customer training, shipping, customs clearance, and document collection.
Support audits, collections, and tax-related activities
Review SOX report and own actions needed to correct errors
Collaborate with respective services/PM and OTR teams to generate accurate forecasting in SAP
Build and maintain effective working relationships across Finance, service managers/project and other OTR team ensure revenue, billing, and cost accuracy
Support resolving customer invoice problems/issues- which includes calling customers to aid in resolution of any issues/disputes to ensure invoices are paid

3. Process Enhancement, Reporting and Analysis:
Create necessary workflows to streamline operations
Conduct weekly reviews and updates on revenue, backlog, CM (Contribution Margin), orders, opportunities, and risks
Analyse negative or low CM and CM variances exceeding 5%

4. Stakeholder Collaboration:
Build and maintain effective working relationships across Finance and other departments to ensure revenue and cost accuracy
Liaise with vendors and customers for registration, updates, and issue resolution
Collaborate on purchase order requests and vendor payment tracking (Ariba related)
Provide support to engineers for SAP-related access and modifications
Review hardware reports for compliance and data analysis

Desired Qualifications:
Strong customer service orientation, both internal and external
Proactive and prepared for stakeholder meetings
Ability to excel under pressure while maintaining a calm and respectful demeanor
Strong prioritization skills, accuracy, and attention to detail
Exceptional analytical skills
Well-developed organizational and time management abilities
Capacity to multitask
Team builder with a positive outlook
Solid communication skills
Comfortable working in a matrix environment

Required Qualifications:
Bachelor's Degree in a relevant subject
SAP knowledge
Strong Microsoft Office skills
Knowledge of SAP
Minimum of 5 years of experience in Finance and Order to Remittance (OTR)

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008