Overview
On Site
Hybrid
USD 60.00 per hour
Full Time
Skills
Mergers and Acquisitions
Preventive Maintenance
Performance Management
Project Management
Information Systems
Business Administration
PMP
Business Analysis
IT Service Management
System Implementation
Systems Analysis/design
JIRA
Agile Management
Facilitation
Communication
Functional Requirements
Microsoft
Microsoft Excel
Microsoft Visio
Leadership
Analytical Skill
Workflow
Dashboard
ITIL
Service Management
Application Development
Training
Business Process
Specification Gathering
Training And Development
Knowledge Base
Service Delivery
SLA
Implementation Management
Regression Testing
Acceptance Testing
Usability Testing
Quality Assurance
Technical Training
Salesforce.com
Reporting
Production Support
Collaboration
Continuous Improvement
Management
Change Management
Industrial Relations
Law
LOS
Recruiting
Immigration
Job Details
Date Posted: 10/01/2025
Hiring Organization: Rose International
Position Number: 489362
Industry: Government
Job Title: Senior Salesforce Business Analyst
Job Location: Boston, MA, USA, 02111
Work Model: Hybrid
Work Model Details: Primarily remote, with onsite work upon request
Shift: Monday through Friday, 8:45 AM to 5:00 PM EST.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 60.00
Max Hourly Rate($): 65.00
Must Have Skills/Attributes: Business Analysis, Change Management, ITIL, SalesForce
Experience Desired: Experience in business analysis, IT service delivery, or system implementation (5+ yrs); Salesforce workflows, reports/dashboards, and admin configuration (3+ yrs)
Required Minimum Education: Bachelor's Degree
Preferred Certifications/Licenses: MP, IIBA, Prosci Change Management, Salesforce System Administrator
Job Description
***Only qualified Senior Salesforce Business Analyst candidates located near Boston, MA will be considered, as the position requires onsite presence***
Required Education:
Bachelor's degree in Information Systems, Business Administration, or related field, or equivalent work experience
Preferred Certifications:
PMP, IIBA, and/or Prosci Change Management Certification preferred
Salesforce System Administrator certification highly desirable
Required Knowledge, Skills, Experience and Abilities:
A minimum of 5 years' experience in business analysis, IT service delivery, or system implementation, with strong knowledge of analysis and design standards
Experience with Jira or equivalent agile project management tools; ability to create tickets and run standard reports
Strong facilitation and communication skills, with the ability to engage diverse stakeholders
Proven track record of delivering clear, high-quality requirements that support scalable and maintainable solutions
Strong competency in Microsoft applications such as Excel, Visio, and Teams
Demonstrated ability to manage multiple priorities in a fast-paced environment while providing leadership to project teams
Highly analytical, self-motivated, and capable of independently identifying issues, documenting findings, and recommending solutions
Preferred Knowledge, Skills, Experience and Abilities:
Experience in change management and demonstrated ability to increase user adoption of new systems
Working knowledge of Salesforce workflows, reports/dashboards, and admin configuration highly desirable
Familiarity with ITIL or similar service management frameworks a plus
Client is seeking an exceptional individual to join the Home and Community Living application development team as a Senior Salesforce Business Analyst. This is an exciting opportunity to join a highly skilled team and contribute to a critical and highly visible modernization initiative within Client.
The Business Analyst will play a key role in supporting the implementation of Salesforce applications, acting as a liaison between business areas, technical teams, and vendor partners. This role will emphasize change management, service delivery, and implementation oversight, ensuring that users are empowered to leverage Salesforce's out-of-the-box capabilities while maintaining alignment with agency policies and program needs. The Business Analyst will also be responsible for analyzing complex business processes, documenting requirements, and guiding adoption through structured training and governance.
Detailed List of Job Duties and Responsibilities:
Evaluate business processes, anticipate requirements, and translate agency policies, rules, and needs into clear technical specifications
Provide change management support for system adoption, including user communications, role-based training, and development of knowledge base content
Support service delivery operations by triaging tickets, monitoring SLA performance, and ensuring consistent quality of incident resolution and enhancement delivery
Oversee implementation management activities, including minor enhancements, vendor patches, regression testing, and user acceptance testing
Document requirements specifications using standard templates and processes
Conduct integration and user testing to support quality assurance and change management
Deliver application training to ensure end users fully understand system functionality and can leverage Salesforce's self-service reporting capabilities
Provide Level II production support, escalating to vendors only when necessary
Collaborate with the Support Governance Committee to triage enhancement vs. support requests and analyze service trends for continuous improvement
Manage change management issues related to new development requests and facilitate adoption across diverse stakeholder groups
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 489362
Industry: Government
Job Title: Senior Salesforce Business Analyst
Job Location: Boston, MA, USA, 02111
Work Model: Hybrid
Work Model Details: Primarily remote, with onsite work upon request
Shift: Monday through Friday, 8:45 AM to 5:00 PM EST.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 60.00
Max Hourly Rate($): 65.00
Must Have Skills/Attributes: Business Analysis, Change Management, ITIL, SalesForce
Experience Desired: Experience in business analysis, IT service delivery, or system implementation (5+ yrs); Salesforce workflows, reports/dashboards, and admin configuration (3+ yrs)
Required Minimum Education: Bachelor's Degree
Preferred Certifications/Licenses: MP, IIBA, Prosci Change Management, Salesforce System Administrator
Job Description
***Only qualified Senior Salesforce Business Analyst candidates located near Boston, MA will be considered, as the position requires onsite presence***
Required Education:
Bachelor's degree in Information Systems, Business Administration, or related field, or equivalent work experience
Preferred Certifications:
PMP, IIBA, and/or Prosci Change Management Certification preferred
Salesforce System Administrator certification highly desirable
Required Knowledge, Skills, Experience and Abilities:
A minimum of 5 years' experience in business analysis, IT service delivery, or system implementation, with strong knowledge of analysis and design standards
Experience with Jira or equivalent agile project management tools; ability to create tickets and run standard reports
Strong facilitation and communication skills, with the ability to engage diverse stakeholders
Proven track record of delivering clear, high-quality requirements that support scalable and maintainable solutions
Strong competency in Microsoft applications such as Excel, Visio, and Teams
Demonstrated ability to manage multiple priorities in a fast-paced environment while providing leadership to project teams
Highly analytical, self-motivated, and capable of independently identifying issues, documenting findings, and recommending solutions
Preferred Knowledge, Skills, Experience and Abilities:
Experience in change management and demonstrated ability to increase user adoption of new systems
Working knowledge of Salesforce workflows, reports/dashboards, and admin configuration highly desirable
Familiarity with ITIL or similar service management frameworks a plus
Client is seeking an exceptional individual to join the Home and Community Living application development team as a Senior Salesforce Business Analyst. This is an exciting opportunity to join a highly skilled team and contribute to a critical and highly visible modernization initiative within Client.
The Business Analyst will play a key role in supporting the implementation of Salesforce applications, acting as a liaison between business areas, technical teams, and vendor partners. This role will emphasize change management, service delivery, and implementation oversight, ensuring that users are empowered to leverage Salesforce's out-of-the-box capabilities while maintaining alignment with agency policies and program needs. The Business Analyst will also be responsible for analyzing complex business processes, documenting requirements, and guiding adoption through structured training and governance.
Detailed List of Job Duties and Responsibilities:
Evaluate business processes, anticipate requirements, and translate agency policies, rules, and needs into clear technical specifications
Provide change management support for system adoption, including user communications, role-based training, and development of knowledge base content
Support service delivery operations by triaging tickets, monitoring SLA performance, and ensuring consistent quality of incident resolution and enhancement delivery
Oversee implementation management activities, including minor enhancements, vendor patches, regression testing, and user acceptance testing
Document requirements specifications using standard templates and processes
Conduct integration and user testing to support quality assurance and change management
Deliver application training to ensure end users fully understand system functionality and can leverage Salesforce's self-service reporting capabilities
Provide Level II production support, escalating to vendors only when necessary
Collaborate with the Support Governance Committee to triage enhancement vs. support requests and analyze service trends for continuous improvement
Manage change management issues related to new development requests and facilitate adoption across diverse stakeholder groups
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.