Overview
Remote
On Site
$80 - $95 hourly
Contract - W2
Contract - Temp
Skills
Scalability
Orchestration
Use Cases
Documentation
Information Systems
Adobe
Real-time
Collaboration
Marketing Strategy
Regulatory Compliance
HIPAA
Experience Design
Product Management
Marketing
Migration
Data Science
Health Insurance
Agile
SAFE
Testing
Management
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Remote Lead Adobe AJO & NBA Architect.
Summary:
We are reimagining how we connect with members-making every interaction smarter, more personalized, and more scalable. As the Lead Experience Architect - Adobe Journey Optimizer & NBA Enablement, you'll play a critical role in shaping that future. You'll design reusable journey blueprints and decisioning logic frameworks that empower Agile pods to deliver timely, relevant, and compliant communications across channels.
This role blends strategic experience design with hands-on platform enablement. You'll work across marketing, IT, data science, and personalization teams to ensure journey structures are not only aligned with business goals but also optimized for real-time personalization, experimentation, and enterprise scalability.
Responsibilities:
* Design scalable, reusable journey components and logic frameworks aligned with AJO capabilities and business requirements
* Create high-level journey blueprints that support NBA logic, personalization, and multichannel orchestration
* Ensure consistency and feasibility across pods and use cases
* Act as a design lead across agile pods, validating journey logic and supporting AJO builders
* Provide reusable templates, documentation, and guidance to accelerate pod-level execution
* Promote consistency across pods while enabling flexibility for experimentation and variation
* Collaborate with data science and personalization teams to embed NBA logic into journey design
* Monitor performance and recommend design optimizations based on engagement data
* Partner with Customer Lifecycle Marketing Strategists, Adobe consultants, IT, and NBA stakeholders to align on experience design standards and journey logic
* Provide reusable templates, logic frameworks, and documentation to support AJO builders and accelerate enablement across teams
REQUIREMENTS:
* Bachelor's degree in Experience Design, Marketing, Information Systems, or a related field-or equivalent work experience
* 5+ years in experience architecture, customer journey design, or marketing technology
* Experience working in Agile environments and collaborating across pods
* Deep understanding of Adobe Journey Optimizer (AJO), Real-Time CDP, and NBA decisioning platforms
* Strong collaboration skills across agile pods, data science, engineering, and marketing strategy teams
* Familiarity with multichannel personalization, compliance (HIPAA, TCPA), and consent frameworks
* Proven ability to design scalable, reusable journey frameworks and logic structures
Preferred Qualifications:
* Certification in Experience Design, Product Management, or Marketing Technology
* Experience supporting MarTech platform migrations or platform enablement initiatives
* Experience collaborating with data science and engineering teams on personalization logic
* Background in healthcare, insurance, or other regulated industries
* Exposure to scaled Agile frameworks (e.g., SAFe, LeSS)
* Familiarity with NBA experimentation frameworks and multivariant testing strategies
* Knowledge of consent and preference management frameworks and their impact on journey design
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Remote Lead Adobe AJO & NBA Architect.
Summary:
We are reimagining how we connect with members-making every interaction smarter, more personalized, and more scalable. As the Lead Experience Architect - Adobe Journey Optimizer & NBA Enablement, you'll play a critical role in shaping that future. You'll design reusable journey blueprints and decisioning logic frameworks that empower Agile pods to deliver timely, relevant, and compliant communications across channels.
This role blends strategic experience design with hands-on platform enablement. You'll work across marketing, IT, data science, and personalization teams to ensure journey structures are not only aligned with business goals but also optimized for real-time personalization, experimentation, and enterprise scalability.
Responsibilities:
* Design scalable, reusable journey components and logic frameworks aligned with AJO capabilities and business requirements
* Create high-level journey blueprints that support NBA logic, personalization, and multichannel orchestration
* Ensure consistency and feasibility across pods and use cases
* Act as a design lead across agile pods, validating journey logic and supporting AJO builders
* Provide reusable templates, documentation, and guidance to accelerate pod-level execution
* Promote consistency across pods while enabling flexibility for experimentation and variation
* Collaborate with data science and personalization teams to embed NBA logic into journey design
* Monitor performance and recommend design optimizations based on engagement data
* Partner with Customer Lifecycle Marketing Strategists, Adobe consultants, IT, and NBA stakeholders to align on experience design standards and journey logic
* Provide reusable templates, logic frameworks, and documentation to support AJO builders and accelerate enablement across teams
REQUIREMENTS:
* Bachelor's degree in Experience Design, Marketing, Information Systems, or a related field-or equivalent work experience
* 5+ years in experience architecture, customer journey design, or marketing technology
* Experience working in Agile environments and collaborating across pods
* Deep understanding of Adobe Journey Optimizer (AJO), Real-Time CDP, and NBA decisioning platforms
* Strong collaboration skills across agile pods, data science, engineering, and marketing strategy teams
* Familiarity with multichannel personalization, compliance (HIPAA, TCPA), and consent frameworks
* Proven ability to design scalable, reusable journey frameworks and logic structures
Preferred Qualifications:
* Certification in Experience Design, Product Management, or Marketing Technology
* Experience supporting MarTech platform migrations or platform enablement initiatives
* Experience collaborating with data science and engineering teams on personalization logic
* Background in healthcare, insurance, or other regulated industries
* Exposure to scaled Agile frameworks (e.g., SAFe, LeSS)
* Familiarity with NBA experimentation frameworks and multivariant testing strategies
* Knowledge of consent and preference management frameworks and their impact on journey design
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.