Senior Mobility Endpoint Support Engineer - Onsite

Title: Senior Mobility Endpoint Support Engineer

Description:

Work Experience:

The client is seeking a Senior Mobility Endpoint Support Engineer with strong experience to serve as part of a Tier 2/3 organization. This contractor position will be in support of the client s End Point Computing Services team and the analyst who fills this position will be required to work a set schedule Monday Friday, with hybrid work arrangements, a minimum of one day per week.
The client will only consider candidates who can work those designated hours. The candidate should demonstrate strong technical knowledge and experience with cloud-based and on-prem Enterprise Mobility Management (EMM) tools, Microsoft Intune, VMware WorkspaceOne UEM. Ability to engage with business and IT stakeholders, across multiple Platform to solve complex technology challenges.

Technical Skills:

The contractor is required have:
1. Strong Level 1 network and VPN diagnosis and troubleshooting skills.
2. At least 3 years experience with: deploying, configuring, and supporting iOS devices in a client/server environment; and administration and management of mobile devices (MDM) and mobile applications (MAM) through on-prem and/or cloud/SaaS infrastructure.
3. At least 5 years experience with scripting in PowerShell, Python, C++, Java-script, SQL, HTML 4 or Swift.
4. At least 7 years of overall IT experience, including a minimum of 5 years of experience providing general desktop support with previous experience opening and maintaining support cases via BMC Remedy, ServiceNow or similar.
5. At least 5 years experience in supporting business enablement applications, such as Microsoft O365 product stack.
6. At least 5 years experience in with Mobile application development, mobile device management solutions such as Airwatch, Mobile Iron, Intune is a plus.
7. Experience with engineering PKI concepts and certificate integrations; hands on experience integrating SKD s into mobile apps.
8. Excellent written and oral communications are required, as this position will interface with clients via phone and e-mail and in person. Demonstrated ability to concisely summarize and document client issues is required, including experience with creating and updating technical documentation.
9. 2 years minimum experience planning and executing activities using Microsoft Project, Visio, Excel, PowerPoint, SharePoint, Teams, and Power BI.
10. Experience with managing headless Linux servers/navigating through Terminal.
12. Demonstrated analytical and problem-solving skills.
12. Strong interpersonal and communication skills who can work with people at various levels of the organization.

BS/BA in Information Systems, Computer Science or related field

HIGHLY DESIRABLE

A+, MCDST, MTA, MOS, or similar certification is PREFERABLE

This position may require occasional travel, weekend, and/or overtime work.

Mandatory skills:

network, VPN diagnosis, iOS devices, deploying, configuring,
MDM, Mobile application development, mobile device management, MAM, cloud infrastructure, SaaS infrastructure,
scripting, PowerShell, Python, C++, Java-script, SQL, HTML 4, Swift,
desktop support, BMC Remedy, ServiceNow, business enablement applications, Microsoft O365 product stack,
Airwatch, Mobile Iron, Intune,
technical documentation, Microsoft Project, Visio, Excel, PowerPoint, SharePoint, Teams, Power BI,

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Ganesh Palani

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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