Production Control Technician Level 1

Description

JOB TITLE: Production Control Tech Level 1

SALARY RANGE: $57,100 - $81,572

DEPT/DIV: Information Technology

LOCATION: LIRR Jamaica/130 Livingston Street

HOURS OF WORK: 9:00 am - 5:00 pm/8 hrs. or as required.

DURATION: Open Until Filled

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Summary:

The primary purpose of this position is to perform production control functions as Workload Automation builds, changes, schedules, and monitor complex batch services while setting up application process streams for computer processing on various client server computers. This position will be dedicated to scheduling and monitoring the daily job streams that need to be run each day to improve efficiency.

Responsibilities:

• Maintain and update the unique calendar dates and control parameters applicable to the various job streams.
• Interpret system and job errors codes and conditions.
• Correct job aborts and perform job restart/recovery processes.
• Modify automated job scheduler events, review and update documentation.
• Verify output job logs, tasks and processes for successful processing.
• Balance report totals and record counts.
• Process and verify data transfers to financial institutions.
• Analyze and resolve production problems.
• Coordinate activities with the Business Service Center (BSC), clients, systems staff, users, vendors, etc for internal and external customers.
• Process data and system backups for Disaster Recovery.
• Maintain on/off-site tapes/control, special print forms.

Qualifications:

• Demonstrated ability to read and understand technical manuals and application documentation such that new jobs can be added and maintained with minimal training.
• Demonstrated ability to think strategically, evaluate options, and make decisions under tight, stressful time constraints.
• Must have knowledge in use of automated job scheduling software - BMC Control M is preferred.
• Strong oral and written communications skills.
• Strong analytical skills.
• Strong team leader, proactive, self- motivated and ability to initiate and work independently.
• Strong people skills and proven leadership experience.
• Must be able to work autonomously at night without on-site support or supervision.

Education and Experience:

• Bachelor's degree in computer science, Information Technology or related discipline; or a minimum of 3 years' experience in a production control environment.

OTHER INFORMATION:

This is a resume-based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees. As such, candidates selected for this position will be represented by TCU and be on MTA payroll. In addition, candidates selected may be required to work at any MTA Agency location.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.