UX Researcher

Job Profile:
IT Support Specialist 2

Job Family:
IT Support Services

Time Type:
Full time

Max Pay - Depends on experience:
$75,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Do you have a passion for conducting user research for digital products using both qualitative and quantitative methods? Do you have a collaborative mindset informed by creative problem-solving, adaptability, and curiosity? Then continue reading below for this UX Researcher opportunity!

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a UX Researcher to support ASU Online and AI technologies on our Product and User Experience team. Every day you'll help improve the experience of millions of learners by driving user-centered research that informs product design and strategy. You will work with a cross-functional team (designers, engineers, UX writers, data analysts, and product managers) and lead both qualitative and quantitative research to identify pain points, uncover opportunities, and support the development of impactful digital experiences at ASU Online.

Essential Duties:

• Conduct generative and evaluative research to understand user needs, behaviors, and motivations using methods such as observation, interviews, surveys, usability testing, and contextual inquiry; track metrics, KPIs, and post-launch insights.
• Translate research goals into well-scoped test plans and select appropriate methods across both qualitative and quantitative approaches.
• Partner with product designers, engineers, and cross-functional stakeholders throughout the development cycle to inform and validate design decisions.
• Analyze and synthesize qualitative and quantitative research findings into clear, actionable insights that shape product strategy and enhance user experiences.
• Facilitate and lead in-person and remote research sessions, including focus groups, participatory workshops, and co-design activities.
• Build and maintain personas, user journey maps, and generative research artifacts that reflect user goals and pain points.
• Develop and present compelling research summaries and reports tailored to various audiences, including executive stakeholders.
• Create dashboards that integrate qualitative insights with behavioral and analytics data to inform decision-making.
• Manage multiple research initiatives in an agile environment with shifting priorities and timelines.
• Stay current with UX research trends, tools, and best practices to contribute to the team's continuous improvement.
• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is not a fully remote position. Must be able to reliably commute to Scottsdale, Arizona.

Desired Qualifications:

• Evidence of a bachelor's degree or higher in a related field.
• Evidence of 2+ years integrating user research into digital product design and development.
• Demonstrated experience with qualitative and quantitative research methods and data analysis.
• Evidence of a strong portfolio or work samples that demonstrate impact through user research, including clear examples of how insights influenced design outcomes.
• Demonstrated experience designing and leading research projects from discovery to synthesis and reporting (independently or collaboratively).
• Demonstrated familiarity with design thinking practices and facilitation of collaborative design sessions.
• Demonstrated experience collaborating with UX designers, engineers, product managers, and data analysts in agile environments.
• Demonstrated familiarity with tools such as Qualtrics, UserTesting, Google Analytics, or similar platforms for conducting and analyzing data.
• Demonstrated skill in developing research reports, presentations, or dashboards to communicate findings clearly and effectively.
• Demonstrated knowledge of UX design principles and processes; hands-on design experience is a plus.

NOTE: Please answer the following questions in your cover letter:

• Do you have at least 2 years of professional experience conducting user research for digital products using both qualitative and quantitative methods?
• Have you collaborated with cross-functional teams (e.g., designers, product managers, or engineers) in an agile development environment to support product design or development through user research?
• Have you used research data to generate actionable insights that directly influenced product or design decisions?

Salary & Benefits:

$70,000 - 75,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is NOT a fully remote position.)

Applicant must be eligible to work in the United States. EdPlus at ASU will not be a sponsor for this position.

Department Statement:

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

EdPlus at ASU

Driving Requirement:
Driving is not required for this position.

Location:
Off-Campus: Scottsdale

Funding:
No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:
$9925/9925$9272.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.