Overview
On Site
USD 20.50 - 22.00 per hour
Contract - Independent
Contract - W2
Skills
Remote Support
PASS
Salesforce.com
Help Desk
Customer Service
Computer Hardware
Microsoft Office
Active Directory
ServiceNow
Management
Service Desk
Communication
End-user Training
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Help Desk/Kiosk Support Role
We are conducting a search for a Help Desk/Kiosk Support personnel to join our client's team. You'll help our more than 1,000 end users navigate through the challenges of their day-to-day tech needs, providing in-person and remote support.
In this role, you'll be doing everything from managing lending services (think loaner mice, keyboards and more) to providing both primary and back-up support via phone and chat. You will also assist with filling out necessary service requests, escalating them where necessary, and ensuring their efficient processing.
We're looking for someone who's good with people and has a knack for explaining technical issues in easy-to-understand terms. It's important that you have the technical aptitude to diagnose an array of issues and know when it's time to escalate an issue to others on the team. It's also critical that you consider the needs of our customers- staying on a support call until it's complete, showing up on-time everyday ready to engage, and keeping an eye on chats and developing issues.
Key Qualifications:
Requirements
Minimum of 1 year of experience in a Help Desk or Customer Service role.
Strong technical aptitude with experience in troubleshooting hardware and software.
Familiarity with tools such as Office 365, Active Directory, and ServiceNow.
Proven ability to manage and resolve service desk tickets effectively.
Excellent interpersonal and communication skills to explain technical concepts clearly.
Knowledge of workstation support and end-user training.
Ability to prioritize tasks and remain attentive to user needs.
Proficiency in navigating systems while listening and assisting users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Help Desk/Kiosk Support Role
We are conducting a search for a Help Desk/Kiosk Support personnel to join our client's team. You'll help our more than 1,000 end users navigate through the challenges of their day-to-day tech needs, providing in-person and remote support.
In this role, you'll be doing everything from managing lending services (think loaner mice, keyboards and more) to providing both primary and back-up support via phone and chat. You will also assist with filling out necessary service requests, escalating them where necessary, and ensuring their efficient processing.
We're looking for someone who's good with people and has a knack for explaining technical issues in easy-to-understand terms. It's important that you have the technical aptitude to diagnose an array of issues and know when it's time to escalate an issue to others on the team. It's also critical that you consider the needs of our customers- staying on a support call until it's complete, showing up on-time everyday ready to engage, and keeping an eye on chats and developing issues.
Key Qualifications:
- Strong interpersonal skills-happy being around other people, showing empathy and compassion.
- Excellent communication skills.
- Proven technical aptitude - specifically knowing when to pass on a ticket.
- General knowledge of ServiceNow, Salesforce and being proficient in system navigation while listening.
- Previous Help Desk or Customer Service experience is a must.
- If you enjoy engaging with people, dealing with technical challenges, and staying on top of emerging trends, then we want to hear from you!
Requirements
Minimum of 1 year of experience in a Help Desk or Customer Service role.
Strong technical aptitude with experience in troubleshooting hardware and software.
Familiarity with tools such as Office 365, Active Directory, and ServiceNow.
Proven ability to manage and resolve service desk tickets effectively.
Excellent interpersonal and communication skills to explain technical concepts clearly.
Knowledge of workstation support and end-user training.
Ability to prioritize tasks and remain attentive to user needs.
Proficiency in navigating systems while listening and assisting users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.