Overview
On Site
Contract - Independent
Contract - W2
Skills
Preventive Maintenance
Project Management
Performance Management
Help Desk
Inventory
Computer Maintenance
Interfaces
Management
Cabling
Regulatory Compliance
Training
Network
Technical Support
Microsoft Windows
Active Directory
Computer Hardware
Software Support
Printer Support
Customer Service
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Robert Half is seeking an IT Support specialist for a national non profit organization.
The IT support role is onsite in Albuquerque, New Mexico, Monday - Friday 8am-5pm
The IT Support specialist duties and responsibilities include but are not limited to:
Answers Help Desk phone and creates support tickets.
Creates and monitors support cases submitted via email.
Sets up and maintains IT asset inventory.
Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks.
Provides technical support, training, and guidance to center staff on supported technology solutions and applications.
Manages and assists in the implementation of new networks, computers, and software applications.
Works with the organization, computer maintenance companies, and software vendors to resolve problems.
Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with the organization to resolve them.
Ensures CIS systems comply with organizational policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors.
Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed.
Assists staff in acquiring new computer equipment and peripherals per organizational policies.
Assists with computer cabling in compliance with organizational specifications.
Ensures EPMS contains accurate and up-to-date information about the center's automated equipment.
Collaborates with corporate IS staff on installation of developed applications.
Obtains and maintains training resources for staff.
Provides individual and group instruction on the use of equipment, software applications, and network features.
Maintains current knowledge of updates and requirements regarding network systems and hardware.
Requirements
Interviews are currently being conducted , for immediate consideration please apply
The successful IT Support specialist will have IT Support experience.
Windows 10, Active Directory, Hardware /software support, printer support
Experience supporting all level of End users to include non technical
Strong customer service skills and patient, helpful attitude is beneficial
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Robert Half is seeking an IT Support specialist for a national non profit organization.
The IT support role is onsite in Albuquerque, New Mexico, Monday - Friday 8am-5pm
The IT Support specialist duties and responsibilities include but are not limited to:
Answers Help Desk phone and creates support tickets.
Creates and monitors support cases submitted via email.
Sets up and maintains IT asset inventory.
Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks.
Provides technical support, training, and guidance to center staff on supported technology solutions and applications.
Manages and assists in the implementation of new networks, computers, and software applications.
Works with the organization, computer maintenance companies, and software vendors to resolve problems.
Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with the organization to resolve them.
Ensures CIS systems comply with organizational policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors.
Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed.
Assists staff in acquiring new computer equipment and peripherals per organizational policies.
Assists with computer cabling in compliance with organizational specifications.
Ensures EPMS contains accurate and up-to-date information about the center's automated equipment.
Collaborates with corporate IS staff on installation of developed applications.
Obtains and maintains training resources for staff.
Provides individual and group instruction on the use of equipment, software applications, and network features.
Maintains current knowledge of updates and requirements regarding network systems and hardware.
Requirements
Interviews are currently being conducted , for immediate consideration please apply
The successful IT Support specialist will have IT Support experience.
Windows 10, Active Directory, Hardware /software support, printer support
Experience supporting all level of End users to include non technical
Strong customer service skills and patient, helpful attitude is beneficial
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.