Overview
Skills
Job Details
***Location: Irving-TX and Basking Ridge-NJ
****Working Model: Hybrid- Tuesday Wed Thursday in Office
This pivotal role ensures marketing campaigns for assisted channels are set up correctly, tested, and that the right leads arrive where they need to be when they need to be. This role will work to achieve lead pipeline stabilization, which is critical to the success of the VZEngage platform. You will proactively manage issues from inception to resolution, utilizing advanced monitoring tools to generate actionable insights. This role requires close collaboration with IT to diagnose and resolve defects, effectively serving as a crucial liaison between technical teams and business stakeholders to guide swift and impactful resolutions.
Responsibilities:
- Triage and onboard highly complex requests and issues
- Interface directly with end users to resolve questions that require technical research
- Provide technical subject matter expert knowledge on VZEngage platform and lead delivery
- Present solutions to both business and technical stakeholders
- Validate that all campaigns are tested adequately and all leads arrive at the correct destination
- Monitor for any discrepancies that interrupt lead delivery and remediate
MUST HAVE SKILLS (Most Important):
Complex problem solving
DESIRED SKILLS:
Adobe Campaign
Adobe Analytics
Teradata SQL
Google Cloud Platform (Google Cloud Platform) proficiency
Tableau User Experience
Google Cloud Platform SQL
Quality assurance skills
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Thanks and Regards,
Barath Prasanna A||IT Recruiter & Bench Sales||Selsoft Inc
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