Sr. Manager, Technology Delivery & D2C Operations

Job Summary:
The Senior Technical Project Manager is responsible for leading complex, high-impact technical projects from initiation through delivery. This role requires a strong blend of technical expertise and project management skills to coordinate cross-functional teams, manage resources, mitigate risks, and ensure timely, on-budget delivery of software, infrastructure, or technology-driven initiatives. The Senior Technical Project Manager will collaborate closely with engineering, product, QA, operations, and business stakeholders to align project objectives with organizational goals.

Key Responsibilities:

• Project Planning & Execution:
  • Develop detailed project plans, including scope, schedule, resources, and budget estimates for complex technical projects.
  • Define project objectives, deliverables, milestones, and success criteria in collaboration with stakeholders.
  • Lead project execution, ensuring adherence to timelines, quality standards, and budget constraints.
• Stakeholder Management:
  • Serve as the primary point of contact for all project-related communication across technical and non-technical stakeholders.
  • Facilitate clear and consistent communication on project status, risks, issues, and changes.
  • Manage expectations and negotiate priorities to align with business goals.
• Team Leadership & Collaboration:
  • Coordinate and lead cross-functional teams, including software engineers, architects, QA, DevOps, and product owners.
  • Foster a collaborative and productive team environment, resolving conflicts and removing obstacles.
  • Mentor junior project managers and team members to develop project management capabilities.
• Risk & Issue Management:
  • Identify, assess, and proactively mitigate project risks and issues.
  • Develop contingency plans and escalate critical issues as needed to senior leadership.
• Process Improvement & Compliance:
  • Implement and enforce project management best practices, methodologies (Agile, Scrum, Waterfall), and governance standards.
  • Conduct project post-mortems and apply lessons learned to improve future projects.
  • Ensure compliance with organizational policies, security standards, and regulatory requirements.
• Budget & Resource Management:
  • Manage project budgets, including forecasting, tracking, and reporting financial performance.
  • Optimize resource allocation to meet project demands efficiently.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field; Master's degree preferred.
• PMP, PgMP, PMI-ACP, or equivalent project management certification is highly desirable.
• Minimum of 7+ years of project management experience, with at least 3 years managing complex technical projects.
• Proven experience leading software development, infrastructure, or technology projects end-to-end.
• Strong understanding of software development lifecycle (SDLC), Agile methodologies (Scrum/Kanban), and project management tools (JIRA, MS Project, Asana, etc.).
• Experience with cloud platforms (AWS, Azure, Google Cloud Platform) and modern DevOps practices is a plus.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple projects simultaneously and work effectively in a fast-paced environment.

Key Competencies:

• Leadership & Team Building
• Strategic Thinking & Planning
• Risk Management & Problem Solving
• Stakeholder Engagement & Communication
• Technical Acumen & Industry Knowledge
• Budget & Resource Optimization
• Change Management & Adaptability

Working Conditions:

• This role may require occasional travel to client sites or company offices.
• Flexibility to work outside normal business hours as needed to meet project deadlines.

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.