Overview
On Site
USD 19.79 - 22.91 per hour
Contract - W2
Contract - Independent
Skills
Remote Support
Identity Management
Access Control
Effective Communication
Knowledge Sharing
Regulatory Compliance
Policies and Procedures
Customer Service
Microsoft Windows
Computer Hardware
Active Directory
Disk Imaging
Software Deployment
Communication
Collaboration
Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
LOS
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team in Torrance, California. This is a long-term contract position where you will play a vital role in supporting a large-scale Windows 10 to Windows 11 upgrade for approximately 600 users across multiple time zones. The ideal candidate will bring both technical expertise and exceptional communication skills to ensure seamless collaboration and user satisfaction.
Responsibilities:
Provide hands-on support for the Windows 10 to Windows 11 upgrade project, ensuring smooth transitions for approximately 600 users.
Collaborate with end users across various time zones to resolve issues and provide timely updates.
Configure and troubleshoot desktop hardware, ensuring optimal performance during and after the upgrade.
Utilize Active Directory for user account management and access control.
Perform desktop imaging and software installations to meet organizational standards.
Monitor and address technical concerns related to PC workstations, ensuring minimal downtime.
Maintain clear and effective communication with team members and stakeholders throughout the project.
Document processes, configurations, and resolutions for future reference and knowledge sharing.
Ensure compliance with company policies and procedures during all support activities.
Deliver excellent customer service while addressing user inquiries and technical challenges.
Requirements
Proven experience providing white glove service with Windows 10 and Windows 11 upgrades, preferably in large-scale projects.
Strong knowledge of desktop hardware and workstation support.
Proficiency with Active Directory for managing user accounts and permissions.
Hands-on experience with desktop imaging and software deployment.
Excellent communication skills to facilitate collaboration across diverse user groups.
Ability to work effectively across multiple time zones and manage priorities.
Familiarity with troubleshooting and resolving PC-related technical issues.
Commitment to delivering high-quality support and ensuring user satisfaction.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team in Torrance, California. This is a long-term contract position where you will play a vital role in supporting a large-scale Windows 10 to Windows 11 upgrade for approximately 600 users across multiple time zones. The ideal candidate will bring both technical expertise and exceptional communication skills to ensure seamless collaboration and user satisfaction.
Responsibilities:
Provide hands-on support for the Windows 10 to Windows 11 upgrade project, ensuring smooth transitions for approximately 600 users.
Collaborate with end users across various time zones to resolve issues and provide timely updates.
Configure and troubleshoot desktop hardware, ensuring optimal performance during and after the upgrade.
Utilize Active Directory for user account management and access control.
Perform desktop imaging and software installations to meet organizational standards.
Monitor and address technical concerns related to PC workstations, ensuring minimal downtime.
Maintain clear and effective communication with team members and stakeholders throughout the project.
Document processes, configurations, and resolutions for future reference and knowledge sharing.
Ensure compliance with company policies and procedures during all support activities.
Deliver excellent customer service while addressing user inquiries and technical challenges.
Requirements
Proven experience providing white glove service with Windows 10 and Windows 11 upgrades, preferably in large-scale projects.
Strong knowledge of desktop hardware and workstation support.
Proficiency with Active Directory for managing user accounts and permissions.
Hands-on experience with desktop imaging and software deployment.
Excellent communication skills to facilitate collaboration across diverse user groups.
Ability to work effectively across multiple time zones and manage priorities.
Familiarity with troubleshooting and resolving PC-related technical issues.
Commitment to delivering high-quality support and ensuring user satisfaction.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.