Social Media Community Manager I

Pay: $26.00 hour (W2,)
Location: Remote
Duration: 7 months (potential for extension)
Hours: Mon to Friday (9:00am- 5:00pm PT)

Job Description:
We re looking for a Customer Experience & Community Manager who is passionate about supporting customers, shaping their experiences, and turning feedback into fuel for growth. This person will serve as the bridge between Bee and our community, managing reviews, engagement, and customer communications across multiple channels with clarity, empathy, and precision.

The ideal candidate is deeply customer-focused, thrives in dynamic environments, and has a strong sense of ownership over the customer journey. This role will ensure Bee s early customers feel heard, supported, and excited about our product, while building scalable systems for feedback and engagement.

Primary Responsibilities :
Community Management:

• Work across teams to write, plan, and schedule content across social media touch points.
• Ensure that the Bee voice is consistently represented in all communications.
• Manage the presence of Bee on social networking sites like X, TikTok, and YouTube.
• Plan community outreach efforts.
• Run fan engagement and fan acquisition promotions like sweepstakes or contests.
• Partner with Customer Service to address customer concerns and moderate user generated content.
• Develop, test, and refine best practices for engaging with customers and building the Bee brand on social networking sites
• Analytics & Monitoring: Analyze key metrics and create weekly performance reports and maintain a deep understanding of social networks, Kindle customers, and emerging social media trends.

• Report to the broader organization on the voice of the customer.
• Be an advocate for social media to the broader organization.
• Establish partnerships with subject matter experts and social media stakeholders across the organization to create and cultivate content for distribution through social networking sites.

• 2-3 years of community management experience
• Bachelor's degree required
• Thorough understanding of social media and community management best practices
• Excellent written and oral communication skills, with experience communicating to both customers and senior management
• Ability to deal with ambiguity, respond flexibly to changes, and produce results in a fast-paced environment
• Strong bias for action and ability to prioritize effectively

• Experience running online promotions such as sweepstakes and contests
• 0-2 years of experience managing a social media presence, an online marketing strategy, or an online community
• Experience engaging large communities (1 million members or more)
• Experience with TikTok, X, or YouTube advertising
• Strong copywriting abilities and sound editorial judgment
• Ability to use quantitative data and metrics to drive editorial decisions and marketing activities
• Strong influence management skills to influence business and technology teams without direct authority