Overview
Skills
Job Details
Role: Server Specialist III
Location: Houston, TX (100% onsite, 5 Days a week)
Contract Duration: 12 Months
We re looking for a dedicated, detail-oriented Analyst to join our Network Operations Center (NOC) team within the IT Server Operations group. This role is ideal for someone who thrives in a structured, fast-paced environment and brings hands-on experience in NOC workflows, server troubleshooting, and infrastructure support. The position involves set shift work, participate in an on-call rotation, and play a key role in monitoring, alerting, and incident response. Success in this role means keeping systems stable, communicating clearly across teams, and driving operational efficiency through timely reporting and stakeholder engagement.
Must Have
- Clear, Actionable Communication Demonstrated ability to communicate operational status, incident impact, and resolution steps across technical and business stakeholders, especially during shift handoffs and escalations.
- Hands-on NOC Experience Proven experience in a Network Operations Center with direct involvement in alert triage, and incident response.
- Infrastructure Monitoring and strong familiarity with tools like SolarWinds Orion, Dynatrace, or equivalent platforms to monitor system health and suppress noise during maintenance windows
- Reliability and Shift Discipline Consistent performance during assigned shifts, including punctuality, accountability, and participation in on-call rotations.
- Server Troubleshooting Skills Ability to diagnose and resolve issues across Windows and Linux environments.
Nice To Have
- Basic Scripting Awareness Familiarity with PowerShell or Bash for simple automation or log parsing tasks (not required, but helpful for efficiency).
- Certifications Industry credentials such as CompTIA Server+, Microsoft Certified: Azure Administrator, or Red Hat Certified System Administrator.
- ITSM and Ticketing - Experience with Helix Remedy or similar platforms for incident tracking and change control.
- Virtualization Experience Exposure to VMware or Hyper-V environments for server provisioning and troubleshooting.