Sr. IT Classroom Technology Analyst and Team Lead

Title: Sr. IT Classroom Technology Analyst and Team Lead

Agency: Northern VA Community College

Location: Fairfax County - 059

FLSA: Exempt

Hiring Range: $65,000 - $75,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:
General Description:
This mid-level position is responsible for the ensuring the classroom video and audio presentation systems are fully functional and operating as designed, planning and execution of AV support-tasks, and supervising project task completion of junior staff. This position is responsible for firmware, system software patching, and updating policy compliance for the campus. This position is also responsible for configuring systems within Extron Global Viewer Enterprise management tool, updating, and maintaining the campus instance within Global Viewer, as well as such general tasks like computer installations, hardware, and software updates.

Position is primarily day shift reporting to the Springfield Campus of NVCC. College business may require travel to other campuses within the college.

Duties and Tasks:

• Act as campus senior lead for A/V system design, implementation, Updates and Support.
• Use Enterprise Management Tools like Extron Global Viewer to perform work tasks
• Organize campus AV Systems in enterprise Management tools in compliance with College Computing directives
• Comply with security policy in performance of tasks
• Complete tasks within project time-lines.
• Plan, coordinate and monitor the tasks of junior staff in completing AV system hardware, software, system testing, or system updates.
• Support A/V systems in classrooms, conference rooms, and all other campus areas
• Act as senior level escalation point for AV system issues
• Perform replacement of failed electronic components in AV systems operating in offices, classrooms, labs or student areas.
• Act as campus lead/administrator for the AV system enterprise management Tools like Extron Global Viewer.
• Responsible for planning, over-sight and execution of routine AV system tests.
• Responsible for managing warranty repair program for AV system components
• Responsible for managing accuracy of AV inventory, and location updates within the inventory tracking system
• Provide end user support via Global Viewer, or in-person, as well as supporting faculty, staff, and students in the use of classroom technologies.
• Organizational requirements may demand work on evenings, nights and weekends or working at other locations.
• Act as campus senior lead, while planning and guiding MEC staff to complete college projects.
• Act as campus liaison for communication between campus administration and college computing.

Minimum Qualifications:

Required KSAs:

• Excellent communication and interpersonal skills.
• Ability to provide on-site, in person end user support
• Ability and knowledge of designing, installing, maintaining and supporting professional AV systems.
• Knowledge of a variety of AV equipment manufacturers and models of equipment.
• Working knowledge of LAN/WAN networks
• Ability to analyze information and evaluate results to choose best solution to resolve problems
• Ability to coordinate and organize the activities of small teams
• Ability to (1) identify and assess customer needs, (2) meet those needs with quality standards for service, and (3) evaluate customer satisfaction

Minimum Qualifications:

• Experience with general support for computer users
• Experience supporting AV systems and end users
• Experience managing AV systems for an enterprise
• Experience deploying AV equipment firmware updates, or control code, or control instructions.
• Experience using Microsoft Business Applications
• Experience performing AV systems support
• Experience providing high level of end user support as a member of an IT staff

Additional Considerations:

Additional Considerations:

• Experience leading small groups, and coordinating action of others to complete specific tasks
• Ability to plan and complete tasks with minimal supervision
• Competency managing TCIP configuration within AV system architecture
• Experience managing AV systems using manufacturer software tools with preference for the Extron suite of tools.
• Experience managing firmware and configuration files for AV systems
• Experience using Enterprise AV Software tools for remote user support
• Experience generating reports showing AV system usage, to include breakdown of inputs being selected as well as lamp life for projector management.
• Experience work in college or education environment
• Experience working with Extron or Crestron products
• Industry certifications for system installation, or design. To include AV manufacturers certifications
• Formal leadership position experience