Infra Operations "Support Analyst" with "Matter most" and Symphony (Remote W2 Only)

Overview

Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

"Support Analyst"
UC tools
"Matter most"
Symphony
SQL
Linux
networking

Job Details

Position - Infra Operations "Support Analyst" with "Matter most" and Symphony
Location - Charlotte, NC / Kennesaw, GA / Pennington, NJ (Remote)
Duration Long Term

(W2 Only. No C2C)

Job Description

This is a Level 3 (L3) support role focused on managing and maintaining the Unified Communications (UC) collaboration environment. The analyst acts as a technical SME for platforms like Microsoft Teams, Skype, Matter most, and Symphony, handling critical escalations, production changes, and infrastructure deployments. The role blends application support, incident/problem/change management, and cross-team collaboration in a high-pressure enterprise setting
Required Skills

  • 2 4+ years with Microsoft UC tools (Teams, Skype), 3+ years with Matter most and Symphony
  • 2+ years with PowerShell or Python for automation and diagnostics
  • Strong experience with performance monitoring and root cause analysis
  • Solid understanding of AD, SQL, Linux, networking, and telephony
  • Familiarity with incident/change/problem management, ideally with ITIL certification
  • Excellent verbal/written skills and ability to interface with vendors like Microsoft, Cisco, Red Hat, etc.
  • Proven ability to perform under pressure and manage multiple priorities in a fast-paced setting
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