ServiceNow Business Analyst

ServiceNow Business Analyst

Qualifications: -

10+ years of overall experience including 3+ years of business analysis experience

Degree or equivalent in Business, Information Systems, or Computer Science

Prior working knowledge of ServiceNow, preferably one or more CIS certification

Experience with Agile

Excellent written and verbal communication skills

Ability to understand business processes and translate into technical specifications

Solid problem solving and analytical skills

Ability to work effectively with people at all levels of the organization

Client-focused approach with outstanding interpersonal skills

Working knowledge of system development life cycle concepts

Highly skilled with Microsoft Visio, ppt and word

Essential Functions: -

Understands business processes and priorities. Evaluates alternative business process and technology solutions and participates in making technology recommendations to enhance business operations.

Partnering with business users to gather all requirements to formulate business specifications and translating those into business functionality.

Documenting workflows and results of business analysis and obtaining sign-off from users on specifications.

Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement.

Communicating the business directives, goals, and needs to the technical team and serving as business interface from the enterprise s operational management team managing expectations and defining business satisfaction metrics.

Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives.

Understanding the long-term business objectives and suggesting strategies to meet those objectives, introducing innovation to business processes through technology if appropriate.

Assisting the enterprise s business persona in developing content or other materials; recommending enhancements and identifying new business requirements

Applies knowledge of system capacity to determine feasibility of projects.

Serves as a consultant to the enterprise in work measurement, system studies or cost/effectiveness analysis.

Provides assistance as required to organizations outside of the enterprise to improve internal procedures that may be advantageous to the enterprise.

Conducts meetings on all levels of management for purposes of presentations, reviews, approvals of recommendations, etc.

Recognizes and identifies potential areas where existing business services policies and procedures require change, or where new ones need to be developed, and make recommendations in these areas.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.