Production Support Lead

  • Boston, MA
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
$40 - $50
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Analytical Skill
Banking
Banking Software
CA Workload Automation AE
Cloud Computing
Communication
Database
Dynatrace
MI
Marketing Intelligence
Microsoft Windows
PL/SQL
PaaS
Problem Management
Production Support

Job Details

Job Title/Role
Production Support Lead
Minimum Mandatory Skills
SQL, UNIX, Windows,Autosys, ITIL
Desired Skills
Splunk, Dynatrace, Banking Support
Job Description:
Detailed JD
  • Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
  • Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.
  • Good experience in DB Queries Be able to write queries including fair complexity.
  • Good experience support environment Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.,
  • Having Exposure in support banking application.
  • Having exposure in monitoring tools like Splunk, Dynatrace.
  • Having additional knowledge on Grafana
  • Excellent customer communication.
  • Good Analytical skills and team member s
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