Helpdesk Specialist Journeyman

  • Washington D.C., DC
  • Posted 2 hours ago | Updated 2 hours ago

Overview

On Site
$30 - $35
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

iPad
iPhone
Incident Management
Android
OS X
Microsoft Office
Microsoft Outlook

Job Details

Helpdesk Specialist Journeyman

Location : Washington, DC(Onsite)

Duration : 12 Months Contract

Interview Types: In Person

Job Description Roles and Responsibilities Include:

  • Resolve technical issues and closing out assigned.
  • Service/Incidents requests within the agency's Service Level Agreements.
  • Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
  • Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
  • Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
  • Log and route service requests and incidents in an incident management system.
  • Provide a high level of customer service to end users on a daily basis.
  • Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
  • Troubleshoot issues related to agency specific applications and web applications.
  • Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
  • Collaborate with the IT leadership team to test and implement cost effective technology for District.
  • Maintain service level agreements related to Desk Side support Service/Incident requests.
  • Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.

Required/Desired Skills:

Skill

Required /Desired

Amount of Experience

Candidate Experience

Bachelor s degree in IT or related field or equivalent experience

Required

10 Years

Providing second-tier support to end users, server, or mainframe apps/hardware

Required

6 Years

Strong Customer Service Skills

Required

6 Years

Expertise in troubleshooting complex software related issues

Required

6 Years

Can demonstrate experience making nontechnical users comfortable with complex technology concepts

Required

6 Years

Knowledge of Microsoft Office Suite

Required

5 Years

Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X)

Highly desired

5 Years

Diagnosing and resolving end user computer/computer peripherals problems

Highly desired

5 Years

Documenting, tracking, and monitoring end user, server, or hardware problems

Highly desired

5 Years

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