Senior Product Associate, Secure Web Acquisition

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Acquisition Marketing Platforms, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Acquisition Marketing Platforms is developing the next generation of marketplaces, tools and capabilities to empower customers, and bankers on behalf of customers, to discover the right financial products or services that meet their needs, while exceeding acquisition goals. Collaboration with multiple partners across Product, Design, Tech and Marketing will be essential to develop a unified customer experience across all Acquisition Marketing Platforms product groups.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Manage Confluence documentation - including a living evergreen repository of our current state
• Participate in technical desk checks with engineers in order to iterate on requirements and acceptance criteria; complete UAT testing and be accountable for defect management
• Own the post-production validation of implemented features and capabilities.
• Participate in monthly control checks, ensuring continued feature/capability accuracy either through automation or manual checks

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience with bringing together cross functional teams and leading successful execution
• Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds
• Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions
• Demonstrated ability to manage to tight delivery timelines, maintain calmness under pressure, and operate in a sometimes-ambiguous and often-fluid environment
• Ability to synthesize large amounts of information in order to inform and make decisions quickly, take calculated risks, course-correct and adapt, and constantly iterate on the approach

Preferred qualifications, capabilities, and skills

• Experience with API-based designs, microservices, web services
• Web service and database technologies; appreciation of responsive web design
• Experience of working with JIRA, Adobe Experience Manager, and Figma
• Understanding of Quality Assurance best practices and various types of testing

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans