Overview
On Site
$$65/ hr
Contract - W2
Contract - 1 day((s))
Skills
IT Service Management Analyst
Job Details
Job Description:
Responsibilities:
- Immediate Contribution: The candidate should be able to hit the ground running with minimal onboarding and training.
- ServiceNow Proficiency: Strong familiarity with ServiceNow, particularly in Incident, Problem, and Change Candidateagement, is essential.
- The candidate should be able to navigate and utilize ServiceNow effectively as the team exclusively manages processes using this platform.
- Minimal Travel: The role typically involves very little to no travel. Any travel required would be minimal and related to specific projects such as replatforming.
- Stakeholder Collaboration: Act as a connection point between business stakeholders and technical teams, effectively translating business requirements into technical terms and vice versa.
- CollaboXX closely with process owners and other stakeholders.
- Independent Work: Ability to work independently, proactively identifying and addressing needs without requiring extensive supervision.
- Training and Documentation: Develop training materials and documentation to help stakeholders understand and adopt ITSM processes.
- Provide coaching and support to correct behaviors and improve process adherence.
- Education: Bachelor's degree in a relevant field of study.
- ServiceNow Experience: In addition to ITIL experience, proficiency in ServiceNow is highly preferred due to the team's reliance on this platform for managing ITSM processes.
- ServiceNow Expertise: Deep understanding and hands-on experience with ServiceNow.
- Independent and Proactive: Ability to work independently and proactively with minimal supervision.
- Strong Communication Skills: Excellent written and verbal communication skills to effectively collaboXX with team members and stakeholders, including the ability to translate technical terms for business stakeholders and vice versa.
- Analytical Ability: 2-4 years of experience.
- Critical Thinking: 2-4 years of experience.
- Problem Solving Capability: 2-4 years of experience.
- ServiceNow: 2-4 years of experience.
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