Junior Technical Service

Job ID: 2504512

Location: HUNTSVILLE, AL, US

Date Posted: 2025-04-17

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-time

Shift: Day Job

Travel: Yes, 10 % of the Time

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: Yes

Description

SAIC has an opening for a Junior Technical Service Associate to support the IBCS Program. This position will sit in Huntsville, Alabama on a hybrid schedule.

JOB DUTIES/RESPONSIBILITIES:

• Technical Services Associate will provide Tier I/ Tier 2 technical support to remote customers in CONUS and OCONUS locations. Using training provided by the IBCS and OEM Training teams, documents provided to capture common failures and solutions
• Candidate will open and maintain Trouble Tickets and Work Orders, reaching out for additional team member support as needed
• These will include, but are not limited to: account administration, distribution of software and documentation, system and network status, problem management and root cause analysis processes
• Candidate will document problem and troubleshooting efforts, while maintaining trouble tickets and work orders
• They will also escalate unsolved Work Orders to higher tier support, as needed, and report recurring problems to management
• Current shifts include M-F 8 hours a day (during training), covering shifts when someone is sick or on leave. Once fully trained: will work a hybrid shift. On-Call shifts rotation for hours outside of the standard Work Week
• Ability to work Shift work if the schedule changes to 24/7 behind the desk

Qualifications

EDUCATION AND EXPERIENCE:

• Bachelor's degree and zero (0) years' experience; Additional four (4) years' experience/Military service accepted in lieu of degree

REQUIRES QUALIFICATIONS:

• Comprehensive knowledge in Administrator access with computers and a solid understanding of software fundamentals
• Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports
• Experience in troubleshooting/repair within computer and networking support, IT concepts and software applications
• Ability to learn complex system communications between Server/Operator Station (C2) and Military Sensor/Weapon Systems
• Ability to think logically and act decisively in critical situations

CLEARANCE:

• Candidate must hold and be able to maintain an active Secret Clearance

DESIRED QUALIFICATIONS:

• Military Program experience
• Field Service Representative experience
• IBCS Experience

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.