(3) ServiceNow Business Process Consultants - ITAM / ITOM

Title: ServiceNow Business Process Consultants
Location: VERNON HILLS, IL
Type: Contract
Job #: 20997

Note: This job is (not) open to C2C or 3rd party candidates.

Position Information: Our client is seeking a talented ServiceNow Business Process Consultant.

Responsibilities:

• Work closely with a customer to help understand their offerings, and how our solutions can help drive those initiatives
• Understand business objectives, projects and problem statements of our prospects and customer
• Lead business process definition, re-engineering, improvement and to-be processes during Examine Workshops with key customer sponsors and stakeholders
• Develop required documentation such as process design documents, workshop presentations, use cases, workshop agenda, roles/responsibilities
• Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
• Document and present insights and recommended solutions to meet business objectives
• Define and document the impact the ServiceNow solution will have on an organization's ability to operate and transform their business
• Recommend metrics and KPI's to quantify the impact of the solution and drive continual service improvement
• Deliver a roadmap to accelerate the adoption and maturity of Enterprise Service Management
• Create and present proposals including the ServiceNow product and services
• Communicate the value of a Center of Excellence for the ServiceNow platform and how to manage platform demand from idea to implementation
• Provide thought leadership and collaborate with internal ServiceNow Solutions teams
• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.
• Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
• Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
• Other duties and responsibilities as assigned

Requirements:

• 10+ years of experience in service management, service delivery, or related field such as Human Resources, Security Operations, and Customer Service Management
• At least 1 year of experience with the ServiceNow platform, ideally as a platform owner, platform manager, or product owner.
• Enterprise consulting experience, including implementation experience with one or more common enterprise software solutions filling positions of increasing responsibility and management of program teams
• Proven ability to communicate with all levels of the organization including technical levels, mid-level management, leadership, and executives
• Experience in leading and managing business transformation for mid- to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization
• Understanding and real-world application of a holistic view of maturity including: People, Process, and Product/Technology
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Proven ability to manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
• Experience and demonstrated ability to promote and lead positive change in the organization
• Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences
• Ability to communicate abstract concepts clearly to executive level management
• Strong organization and facilitation skills to drive the execution of customer programs and organization

Additional Information:
Candidates may need to pass a drug and/or background check.
Send your resume to to get a quick response from one of our onsite recruiters:

COVID-19 Update:

Thank you for your interest in a career with IGNW a CDW Company. We are committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of customers, coworkers and the community.

In alignment with this commitment to safety, IGNW requires all U.S.-based coworkers to be fully vaccinated against COVID-19. The only exceptions to this policy are a documented, legally required medical or religious exemption/accommodation granted by IGNW.

To view other IGNW opportunities please visit

CDW Corporation, a leading multi-brand technology solutions provider to business, government, education and healthcare customers announced it has acquired IGNW! IGNW provides digital velocity solutions including advisory, consulting, development services, and has been a CDW services partner since 2018. IGNW provides services to customers across all cloud platforms including hybrid environments, Google Cloud Platform, Microsoft Azure and Amazon AWS. IGNW is Cisco's leading Digital Solutions Integrator Partner and 2019 Cisco Global Ecosystem Partner of the Year.

WHY IGNW?

So many reasons:

• The recent acquisition by CDW. Press release here .
• IGNW being voted Glassdoor's Best Places to Work in 2020 across the U.S. and eight other countries. See the details here .
• IGNW also earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current contractors. Check it out here !
• We are proud to foster a great team working environment and offer highly competitive compensation and full benefits packages including medical, flexible spending accounts, dental, vision, 401k and more

#dice