Overview
On Site
USD 45.00 - 55.00 per hour
Full Time
Skills
System Integration Testing
Field Service Management
IT Operations
Configuration Management Database
Mapping
Software Asset Management
Technical Writing
Specification Gathering
Leadership
Continuous Improvement
Scripting
JavaScript
Python
Windows PowerShell
Web Portals
Workflow
Communication
Computer Science
ServiceNow
Microsoft SCCM
Microsoft SCOM
Dynatrace
Salesforce.com
IT Service Management
BMC Remedy
Zendesk
Public Sector
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Workplace Type: 100% Remote (but MUST sit on Eastern Standard Time Zone)
Start Date: July 2025
Experience Level: Intermediate
Job Description:
We are seeking an experienced ITSM Architect to lead the design and implementation of ServiceNow solutions as part of a major ITSM platform expansion. This role involves working closely with stakeholders to gather requirements, architect solutions, and guide the technical team through successful delivery.
Key Responsibilities:
Required Skills & Qualifications ("Must
haves"):
Preferred Experience ("Nice to haves"):
Pay and Benefits
The pay range for this position is $45.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jun 27, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Start Date: July 2025
Experience Level: Intermediate
Job Description:
We are seeking an experienced ITSM Architect to lead the design and implementation of ServiceNow solutions as part of a major ITSM platform expansion. This role involves working closely with stakeholders to gather requirements, architect solutions, and guide the technical team through successful delivery.
Key Responsibilities:
- Lead technical workshops to gather and document business, functional, and technical requirements.
- Design and implement scalable solutions using ServiceNow best practices.
- Provide subject matter expertise in ITSM, CSM, FSM, IRM, ITOM (CMDB & Service Mapping), SAM, HAM, and Service Portal.
- Support platform upgrades, releases, and new technology deployments.
- Create and maintain technical documentation including design specs and deployment guides.
- Collaborate with leadership and implementation partners to ensure alignment with business goals.
- Drive continuous improvement through reusable assets and process refinement.
Required Skills & Qualifications ("Must
haves"):
- 5+ years of advanced ServiceNow administration and development experience.
- 10+ years of professional IT experience.
- Strong scripting skills in JavaScript, Python, and PowerShell.
- Experience with core ServiceNow modules: Incident, Problem, Change, Knowledge, Service Catalog, and Portal.
- Proficiency in Workflow Editor and Flow Designer for automated workflows.
- Excellent communication and consulting skills.
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
- ServiceNow Certified Administrator and Implementation Specialist (preferred).
Preferred Experience ("Nice to haves"):
- Experience with platform integrations (e.g., SCCM, SCOM, Dynatrace, Salesforce).
- Familiarity with other ITSM tools like Remedy, Cherwell, Zendesk, etc.
- Consulting experience in public sector or large enterprise environments.
Pay and Benefits
The pay range for this position is $45.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jun 27, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.