Business Process Analyst

Job Purpose & Scope

Responsible for effectively monitoring, reviewing, and maintaining various business-related dashboards, collaborating with key stakeholders to ensure appropriate business measures. Assesses and identifies trends, escalating concerns and opportunities for improvement to executive management and other stakeholders (i.e., fraud review/investigations). Also provides support for a range of business applications and processes across Community Banking including, but not limited to, teller, new account opening, account servicing, and all aspects of branch operations. Works closely with Branch Operations Management to ensure effective internal controls in the banking centers.

Essential Job Functions

1. Reviews dashboards on a daily basis to ensure bank policies/procedures are being followed by banking center staff; researches, reports, and escalates any irregularities.
2. Participates in Community Banking projects, collaborating with management and system administrators to accomplish work objectives.
3. Partners with business stakeholders and provides subject matter expertise on business processes, workflows, and related systems.
4. Partners with Community Banking teams, other internal departments (e.g., Deposit Operations, Information Technology, Risk Management, Compliance, BSA Administration, Operational Risk Analysis, Learning & Development), and vendors to ensure solution implementation meets business needs while balancing risk considerations related to policies and internal controls.
5. Reviews written procedures, training materials, and communications to ensure all information regarding process change is designed appropriately and effectively.
6. Completes quality assurance and user acceptance testing.
7. Participates in post-implementation monitoring activities, providing input and support to business stakeholders and the project team, as necessary.
8. Keeps abreast of industry developments including changes in regulations and technology.
9. Promotes and maintains a positive work atmosphere by behaving and communicating in a positive, professional manner with co-workers, management, internal partners, and vendors.
10. Serves as a Retail Complaint Responder for the Bank to assist in identifying trends and opportunities for process improvement within Community Banking.
11. Regularly exercises discretion and judgment in the performance of essential job functions.
12. Maintains good punctuality and attendance to work.
13. Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities

1. Comprehensive knowledge of banking business processes and how they drive overall efficiency and profitability.
2. Knowledge of banking regulations.
3. Ability to communicate effectively both verbally and in writing, including technical writing skills.
4. Ability to apply technical expertise and demonstrate effective analytical, critical thinking, and problem-solving skills.
5. Ability to structure a large amount of information within a process framework.
6. Ability to speak clearly and persuasively in positive and negative situations.
7. Ability to prioritize effectively and work on multiple projects at once, while meeting deadlines.
8. Ability to demonstrate accuracy, thoroughness, and attention to detail.
9. Ability to work effectively both independently and in a team environment.
10. Ability to travel for business purposes.
11. Skill in using computer and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Basic Qualifications

1. Bachelor's degree or commensurate work experience required.
2. Minimum of one (1) year of work experience in branch banking, including experience working with bank products/services and regulations, required.

Job Expectations

Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.