Overview
Remote
$30,000 - $40,000
Full Time
No Travel Required
Skills
Healthcare
HCHB
Clinical
Job Details
Associate's/Bachelor's Degree or appropriate level certifications preferred
Two years Home Health experience with Home Health medical terminology required
Hospice experience in addition to Home Health experience is preferred
One year Homecare Homebase or other Home Health electronic medical record system experience required
Demonstrate basic understanding of clinical services provided by Home Health
Demonstrate basic understanding of Home Health regulatory requirements, such as Face to Face, Orders/Plan of Care, etc.
Demonstrate basic understanding of OASIS assessments
Demonstrate basic understanding of episodic and per visit payers for authorizations and scheduling requirements
Demonstrate basic understanding of how to identify potential ethics and compliance issues
Demonstrate excellent customer service skills
Demonstrate strong logic skills,
Demonstrate understanding of current computer, telephonic and mobile technology
Demonstrate excellent verbal and written communication skills
Demonstrate exceptional ability to think quickly and logically when under pressure
Demonstrate strong capability to multitask and prioritize a busy workload
Will serve as a first point of contact for people experiencing a variety of difficulties with their software and hardware
Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies
Will assist customers at all levels of technical knowledge with their issues and communicate at their level with appropriate respect
Will document, prioritize, and monitor customer issues to ensure a timely resolution
Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more senior service desk professional as appropriate
Will gain proficient working knowledge of the applications they are responsible for supporting
Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.