Clinical support analyst (EMR HCHB)

Clinical support analyst (EMR HCHB)

Location: Remote

Duration: Long term

Roll: Contract(W2)

Required Skills:

• Associate's/Bachelor's Degree or appropriate level certifications preferred
• Two years Home Health experience with Home Health medical terminology required
• Hospice experience in addition to Home Health experience is preferred
• One year Homecare Homebase or other Home Health electronic medical record system experience required
• Demonstrate basic understanding of clinical services provided by Home Health
• Demonstrate basic understanding of Home Health regulatory requirements, such as Face to Face, Orders/Plan of Care, etc.
• Demonstrate basic understanding of OASIS assessments
• Demonstrate basic understanding of episodic and per visit payers for authorizations and scheduling requirements
• Demonstrate basic understanding of how to identify potential ethics and compliance issues
• Demonstrate excellent customer service skills
• Demonstrate strong logic skills
• Demonstrate understanding of current computer, telephonic and mobile technology
• Demonstrate excellent verbal and written communication skills
• Demonstrate exceptional ability to think quickly and logically when under pressure
• Demonstrate strong capability to multitask and prioritize a busy workload

Job Description:

• Will serve as a first point of contact for people experiencing a variety of difficulties with their software and hardware
• Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies
• Will assist customers at all levels of technical knowledge with their issues and communicate at their level with appropriate respect
• Will document, prioritize, and monitor customer issues to ensure a timely resolution
• Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
• When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more senior service desk professional as appropriate
• Will gain proficient working knowledge of the applications they are responsible for supporting
• Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers