Overview
On Site
USD 19.79 - 22.91 per hour
Full Time
Skills
Technical Support
Management
Issue Tracking
Data Integrity
Workflow
Collaboration
Training
Documentation
Remote Support
Help Desk
ServiceNow
Computer Hardware
Microsoft Office
Microsoft Windows
Communication
Multitasking
Active Directory
Disk Imaging
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a Desktop Support Analyst to join our team in Clayton, Missouri. This is a Contract to permanent position, offering an excellent opportunity to grow your career in IT support. The ideal candidate will provide hands-on assistance with user issues, troubleshoot technical problems, and contribute to the efficient operation of our desktop environment.
Responsibilities:
Monitor and manage incoming service tickets through the internal ticketing system, ensuring timely acknowledgment and resolution.
Communicate effectively with users to provide updates on ticket progress and next steps.
Perform initial troubleshooting for basic IT issues such as password resets, connectivity challenges, and software errors.
Escalate complex technical problems to higher-level teams while maintaining accurate documentation.
Record detailed and accurate information for all incoming tickets, prioritizing data integrity and workflow efficiency.
Collaborate with Help Desk Analyst team members to resolve overflow tickets and support complex inquiries.
Assist in team training sessions and meetings to stay informed about organizational tools and procedures.
Act as a resource for users by offering clear guidance and meticulous support in resolving technical issues.
Ensure proper tracking and documentation of all user interactions and issue resolutions.
Requirements
0-1 year of experience in desktop support, help desk, or a similar IT role.
Familiarity with ticketing systems such as ServiceNow or comparable platforms.
Basic troubleshooting knowledge for hardware, software, and peripheral devices.
Proficiency in Microsoft Office Suite and Windows 10.
Strong communication skills, both verbal and written, with a customer-focused approach.
Ability to multitask and prioritize effectively in a dynamic environment.
Understanding of Active Directory and desktop imaging processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a Desktop Support Analyst to join our team in Clayton, Missouri. This is a Contract to permanent position, offering an excellent opportunity to grow your career in IT support. The ideal candidate will provide hands-on assistance with user issues, troubleshoot technical problems, and contribute to the efficient operation of our desktop environment.
Responsibilities:
Monitor and manage incoming service tickets through the internal ticketing system, ensuring timely acknowledgment and resolution.
Communicate effectively with users to provide updates on ticket progress and next steps.
Perform initial troubleshooting for basic IT issues such as password resets, connectivity challenges, and software errors.
Escalate complex technical problems to higher-level teams while maintaining accurate documentation.
Record detailed and accurate information for all incoming tickets, prioritizing data integrity and workflow efficiency.
Collaborate with Help Desk Analyst team members to resolve overflow tickets and support complex inquiries.
Assist in team training sessions and meetings to stay informed about organizational tools and procedures.
Act as a resource for users by offering clear guidance and meticulous support in resolving technical issues.
Ensure proper tracking and documentation of all user interactions and issue resolutions.
Requirements
0-1 year of experience in desktop support, help desk, or a similar IT role.
Familiarity with ticketing systems such as ServiceNow or comparable platforms.
Basic troubleshooting knowledge for hardware, software, and peripheral devices.
Proficiency in Microsoft Office Suite and Windows 10.
Strong communication skills, both verbal and written, with a customer-focused approach.
Ability to multitask and prioritize effectively in a dynamic environment.
Understanding of Active Directory and desktop imaging processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.