Overview
Hybrid
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Skills
Technical Support
Telecommunications
Reporting
Microsoft Exchange
Actix
Network
Data Collection
TEMS
Database
Oracle
Relational Databases
API
RF
Soft Skills
Communication
Customer Facing
Collaboration
Job Details
Position: ActixOne Support
Duration: 6+ months
Location: Plano, TX (Remote will also work)
Rate $Market
Key Responsibilities:
Duration: 6+ months
Location: Plano, TX (Remote will also work)
Rate $Market
Key Responsibilities:
- Actix support: Support and troubleshoot ActixOne issues whether it's tool-related or RF-related. Troubleshoot problems and suggest fixes to the customer.
- Data Collection & Processing: Understand and work with data collected using tools like TEMS.
- Technical Support & Troubleshooting: Act as a subject matter expert for ActixOne. Investigate and troubleshoot problems, providing clear and concise solutions/workaround.
- Coordination & Communication: Serve as a point of contact for the customer (Telecommunication). Coordinate effectively with our internal Product and Development teams to relay feedback, report on progress, and resolve technical challenges.
- API & Database Interaction: Possess a basic understanding of APIs and their function in data exchange. Understand querying and working with different type of Database.
- Maintain a professional and productive relationship with the customer
- Tool Proficiency: Hands-on, demonstrable experience with ActixOne and Actix Analyzer*
- Data Collection: Familiarity with network data collection tools like TEMS.
- Database Knowledge: Basic proficiency with Oracle or similar relational databases.
- API Understanding: Basic knowledge of how APIs work and are used to integrate systems.
- RF Fundamentals: Understanding of basic RF principles.
- Soft Skills:
- Communication Skills: Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
- Customer-facing Experience: Experience interacting directly with customers, building good relationships.
- Pressure Handling: Ability to work effectively and maintain composure under pressure.
- Coordination Skills: Good collaborative and coordination skills to work with cross-functional teams (Product, Dev, etc.).
- Work Schedule: Be available to work during US business hours.
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