IT Service Desk Specialist

Required Skills:

• 1+ years' experience in a technical support or service desk role


• Ability to troubleshoot common software and hardware related issues including virtual desktops, printers, and proprietary software


• Experience with Active Directory to manage user setup, access, deprovisioning and password resets


• Experience monitoring IT systems and networks, and identifying alerts


• Experience supporting operating systems (Windows, MacOS, iOS, and Android)


• Utilizing ticketing systems such as ServiceNow


• Experience troubleshooting MS Office, Outlook, O365


• Must have top notch customer service skills


• Strong problem-solving skills

Desired Skills:

• SCCM experience


• Experience with job scheduling and monitoring tools such as Autosys Workload Automation


• Experience troubleshooting SAP issues


• Familiar with ITSM principles and practices


• Formal education/degree within the information technology field is preferred


• Relevant certifications such as A+, Net+

Description of Role/Responsibilities/Project:

The IT Service Desk Professional will serve as the first point of contact for end users to provide IT support. This person must have excellent communication and interpersonal skills to provide a high level of customer service. The Service Desk Professional needs to have experience using an incident management/ticketing system to record, monitor and resolve incidents. This person will be responsible for going through troubleshooting and diagnostic steps to resolve hardware and software issues, assisting with onboarding, creating/updating knowledge base documents and monitoring systems. This role also monitors IT systems and networks to identify alerts. If you have experience with job scheduling and monitoring tools, that would be a bonus. If you're an experienced IT Support professional then please apply here!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future