Helix Architect

RESPONSIBILITIES:
Kforce has a client in Greenwood Village, CO that is seeking an experienced Helix OOB Solution Architect to lead a high-impact proof-of-concept (POC) for a national telecommunications provider migrating from a heavily customized BMC Remedy platform to BMC Helix using Out-of-the-Box (OOB) capabilities. This role focuses on evaluating the feasibility of replacing complex custom Remedy mechanisms-specifically around change management, outage modeling, and regulatory reporting-with native Helix functionality. The architect will lead the prototyping effort for seven critical business use cases using production-scale service, outage, and customer datasets.

Key Responsibilities:
* Lead the technical architecture, hands-on configuration, and performance validation of BMC Helix OOB functionality for change and outage management
* Translate legacy Remedy customizations into native Helix modules and workflows, with a focus on CMDB, Service Impact Modeling, and ITSM
* Design, implement, and optimize SQL-based queries that meet strict performance benchmarks (response times within milliseconds at scale)
* Collaborate with operations and infrastructure stakeholders to validate modeling of service relationships, outages, and impacted customer accounts
* Document the approach, configuration changes, migration risks, performance findings, and any identified functional gaps
* Participate in weekly status updates, mid-project demos, and submission of final performance results and code to the client's version control system

REQUIREMENTS:
* 5+ years of hands-on experience with BMC Helix ITSM/CMDB, including successful delivery of Helix OOB implementations
* Proven experience migrating complex Remedy customizations into native Helix solutions, especially in the areas of impact analysis, regulatory reporting, and service topology modeling
* Advanced skills in SQL query design and optimization, especially at production scale (millions of records, large datasets)
* Familiarity with metadata management and version control practices (e.g., Git-based DevOps for Remedy/Helix)
* Strong communication and technical documentation skills
* Work will be performed remotely within a secure, VDI-based client-hosted environment
* All development will take place within client systems-no data or code stored locally
* Collaboration with internal SMEs, PMs, and engineers throughout the engagement
* Delivery of a validated Helix prototype that supports 7 defined use cases
* Query response times that meet client benchmarks (20ms-1000ms thresholds depending on use case)
* All design and code changes submitted to client-controlled version control system
* Clear documentation of decisions, configurations, and any performance or functional limitations

Deep knowledge of:
* BMC Helix CMDB and Service Impact Models
* Change, Incident, and Problem Management modules
* Outage and customer impact modeling

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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