Service Desk Analyst I

Overview

On Site
BASED ON EXPERIENCE
Full Time
Contract - Independent
Contract - W2
Contract - 12+ mo(s)

Skills

Mentorship
Management
Laptop
Mobile Devices
Web Portals
Computer Hardware
Service Desk
Technical Support
Fluency
English
Portuguese
Customer Service
Communication
IOS Development

Job Details

Title: Service Desk Analyst

Location: Mid-Atlantic Region (Onsite)
Employment Type: Contract

Compensation:
Pay Range: $22.76-$32.51 Per HR

Description:
Engage with customers through multiple communication channels including phone, email, and self-service portal.
Attempt to resolve issues immediately and escalate to the appropriate service team when necessary.
Mentor junior staff and assist in their development.
Manage communications regarding incidents and outages to the IT customer base.

Key Responsibilities:
Resolve or escalate customer issues and requests efficiently.
Configure, deploy, and troubleshoot hardware like laptops and mobile devices.
Create and review IT knowledge articles for the end-user support portal.
Maintain customer communication throughout the resolution process.

Qualifications:
2 years' experience in imaging, configuring, deploying, and troubleshooting hardware.
3-5 years' experience in service desk or technical support.
Bachelor's Degree or equivalent experience.
Fluency in English; Portuguese is a plus.
Excellent customer service and communication skills.

Core Technologies:
PC | iOS Devices

Contact Information:
Vamshi Krishna,

Benefits:
Learn more about our benefits offerings here

EEO Statement:
Learn more about our EEO policy here

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