Service Desk Analyst I

Duties may include, but are not limited to, application support, device setup and troubleshooting, and remote support. ESSENTIAL FUNCTIONS: Resolve Level 1 phone and remote issues and questions, which includes: o Device hardware & software troubleshooting & support of the following OS': Windows, Mac OS, IOS, & Android plus encryption o Enterprise and desktop application support o Printer access & installations including driver updates o Password resets o Remote Access support Working knowledge o

Description Additional notes below on standard Solution Center job descriptions PRIMARY FUNCTION: This Solution Center Analyst position will be focused on providing Level 1 help desk support and across the organization. This position requires working knowledge of the help desk environment and involve Level 1 phone and remote support. This position needs to work efficiently and collaboratively within the group and across the organization. Duties may include, but are not limited to, application su

Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will mai

job summary: The IT Service Desk Analyst provides advanced technical support and exceptional customer service to users across the organization. Operating with minimal supervision, this role is responsible for diagnosing and resolving complex hardware, software, and networking issues across PC, Mac, and mobile platforms. The Analyst serves as a primary support point for all end-user technology needs, ensuring a reliable and high?quality IT experience. SHIFT - Sunday-Thursday 6am-3pm location: N