Payments Business Analyst

Job Role: Payments Business Analyst

Location: Jacksonville, FL

Job Description:

Must Have Technical/Functional Skills

• Payments Domain Knowledge, SWIFT, SEPA, Faster Payments, CHAPS, RTGS, ACH, ISO 20022, Payment Lifecycle Understanding, Payment Initiation, Payment Validation, Payment Routing, Settlement Processes, Reconciliation, Regulatory Compliance (PSD2, AML, KYC), Business Requirement Gathering, Functional Specification Documentation, Use Case Development, Process Mapping, BRD Creation, UAT Support, Defect Triage, Stakeholder Management, Agile Methodology, Waterfall Methodology, User Story Writing, Traceability Matrix, Workshop Facilitation, Change Request Management, Impact Analysis, Business Process Reengineering, Knowledge of Payment Platforms (GPP, ACI, FIS, Temenos), Cross-Border Payments, Real-Time Payments, Digital Banking Transformation

Requirements Gathering & Analysis

• Engage with business stakeholders to understand payment-related requirements across domestic, cross-border, and real-time payment systems.
• Analyze existing payment processes, systems, and workflows to identify gaps and improvement opportunities.
• Translate business needs into detailed functional and non-functional requirements.

Payments Domain Expertise

• Work across various payment rails such as SWIFT, SEPA, Faster Payments, CHAPS, RTGS, ACH, and ISO 20022 standards.
• Understand and document payment lifecycle events including initiation, validation, routing, settlement, and reconciliation
• Collaborate with compliance teams to ensure alignment with regulatory requirements (e.g., PSD2, AML, KYC).

Process Mapping & Documentation

• Create process flow diagrams, use cases, user stories, and business requirement documents (BRDs).
• Maintain traceability matrices and ensure alignment between business needs and technical delivery.

Stakeholder Management

• Act as a bridge between business, technology, and operations teams to ensure clear communication and shared understanding.
• Facilitate workshops, walkthroughs, and requirement sign-offs with stakeholders.

Testing & Validation

• Support QA and UAT teams by reviewing test cases and validating that delivered solutions meet business requirements.
• Participate in defect triage and resolution during testing phases.

Solution Design Support

• Collaborate with architects and developers to ensure payment solutions are scalable, secure, and aligned with enterprise architecture.
• Provide input on data models, integration points, and system interfaces related to payment platforms.

Project & Change Management

• Contribute to project planning, impact analysis, and change request management.
• Track and report progress of payment-related initiatives to stakeholders.

Knowledge Management

• Maintain up-to-date documentation of payment systems, business rules, and regulatory changes.
• Share domain knowledge and mentor junior BAs or team members.

Preferred Skills & Experience

• 5+ years of experience as a Business Analyst in the payments domain.
• Strong understanding of payment systems and standards (SWIFT, ISO 20022, SEPA, etc.).
• Experience with payment platforms like GPP (Fundtech), ACI, FIS, or Temenos Payments Hub.
• Familiarity with Agile and Waterfall methodologies.
• Excellent communication, analytical, and stakeholder management skills.