Desktop Support Technician

  • Charlotte, NC
  • Posted 18 hours ago | Updated 17 hours ago

Overview

On Site
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 3 Month(s)
No Travel Required

Skills

Desktop Support Technician/Service Desk Analyst with software/hardware installation
user provisioning
Active Directory
phone/email support
O365
Windows
FCR
Incident Management
Operating Systems
IT Service Management
Identity Management
Knowledge Management
Microsoft Windows
Computer Hardware
Database
Documentation
Hardware Installation
Laptop
Tablet
Technical Support
Service Desk
Change Request Management
Password Management
Provisioning
RTR
Remote Support
Printing

Job Details

Job ID: NC-766516

Hybrid/Local Desktop Support Technician/Service Desk Analyst with software/hardware installation, user provisioning, Active Directory, phone/email support, O365, Windows, FCR, Incident Management experience

Location: Charlotte NC(Mecklenburg County Information Technology Services Technical Services)
Duration: 3 Months

This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.

Skills:
Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops Required 2 Years
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Required 2 Years
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Required 2 Years
Previous experience providing IT support by phone/email. Required 2 Years

Job Description:
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
Perform First Contact Resolution (FCR)
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialists.

 

 

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