Desktop Support Specialist

Title: Desktop Support Specialist Client: Virginia Information Technology Agency Location: Richmond, VA

Note: This is an On-site Role.

Job Description:

• This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues.
  The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.

Required Skills:

• Working knowledge of and experience with Windows 10 and Windows 11 operating systems
  Recent experience in a full-time Help Desk/Technical Support position 4+
  Experience and proficiency using an Endpoint Management System 4+
  Experience and proficiency using a Workstation Imaging Solution 4+
  Experience and proficiency using a Service Management Ticketing System 4+
  Experience and proficiency with Microsoft Office 365 applications 4+
  Proven analytical and problem-solving abilities 4+
  Excellent verbal and written communication skills 4+
  Ability to work independently with minimal direction and as a team 4+
  Ability to work effectively with end users, technical staff, and senior staff providing exception customer service
  Experience with PowerShell scripting and/or SQL reporting
  Experience with Symantec s Altiris and/or Microsoft InTune
  Experience with Ivanti Service Desk
  Experience with Microsoft Deployment Toolkit
  Experience with Active Directory