PC LAN Technician - Kingman (only Local and W2)

Duties Include:

• Server Support, Desktop support, support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions;
• support agency's warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation.
• Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations.
• Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software.
• Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks.
• Perform preventive maintenance on hardware and software packages to include client and server platforms.
• Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
• This position will require daily travel to work sites.

Skills Required:

• Strong customer service skills
• Excellent interpersonal, written and oral communication skills
• Advanced troubleshooting and problem solving skills
• Excellent self-organization and time management skills
• Ability to work collaboratively in teams and across organizations
• Ability to synthesize feedback and adjust plans accordingly
• Ability to develop and write technical documentation
• Ability to evaluate and test emerging technologies
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met
• *Resource will be working in a professional environment and will be held to a dress code standard
• *Position will require extensive travel. Resource will need to have the ability to drive to various locations with an ADOT vehicle with possible overnight stays.

Skills Preferred:

Experience Required:

• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures
• Knowledge of Microsoft products including operating systems and Office
• Knowledge of Google Suite Computer hardware configuration and repair knowledge
• Knowledge of Ethernet network topology to assist with troubleshooting network issues
• Knowledge of IT infrastructure industry standards and best practices
• Advanced troubleshooting skills Problem definition and alternative analysis skills
• Experience with Active Directory
• Experience with Windows 10
• Experience with Windows 7
• Experience with Server 2008 and Server 2012 engineering
• Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2
• *Minimum 4 years of current working experience in an IT field
• *Must have a current AZ Driver's license with a good driving record

Experience Preferred:

Education Required:

*Associate/Bachelor degree in a related field is preferred