IT Application Support Engineer 2 - Comcast Spectacor

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary
The Application Engineer 2 is responsible for ensuring the effective operation and support of enterprise applications within Comcast Spectacor, a wholly owned subsidiary of Comcast. This role includes responding to technical issues, managing user accounts, and overseeing application integrations. The Engineer will also lead the onboarding of new applications, develop and maintain comprehensive documentation, and design automation systems to enhance efficiency. This position requires collaboration with cross-functional teams, providing technical leadership, and ensuring compliance with security standards.

Job Description

Core Responsibilities

• Respond to and resolve technical issues related to enterprise applications managed by the Spectacor application team.
• Manage and complete all assigned work orders, ensuring thorough documentation and clear explanations of the actions taken to resolve issues or fulfill requests
• Manage the activation and deactivation of user accounts for Application team managed systems
• Oversee role-based provisioning and access management for all Application team managed systems.
• Take a proactive role in the onboarding of new applications, ensuring smooth integration with existing systems and alignment with business need.
• Ensure proper Single Sign-On (SSO) integration and system integration for critical applications.
• Perform in-depth reviews of new and existing applications to verify compliance with security, operational standards, and best practices. Provide recommendations for improvements where necessary.
• Collaborate with cross-functional teams to design and implement effective integration strategies for both new and legacy applications
• Initiate and manage support tickets with application vendors as needed for resolving technical issues. Ensure timely follow-up and resolution and communicate updates to application owners.
• Provide technical guidance to level 1 engineers, helping them to learn and resolve technical issues related to applications managed by IT, while ensuring continuous improvement and knowledge sharing across the team.
• Create, maintain, and update comprehensive knowledge articles for both technical teams and end users. Document system integrations, known issues, troubleshooting steps. Ensure that all documentation is accurate, up-to-date, and easily accessible to support faster issue resolution and continuous learning across the team.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills
Application Integrations, Collaboration, Documentations, Single Sign-On (SSO), Systems Integration, Technical Issues, User Account Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree: Information Technology (Required)

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience
2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.