*ServiceNow Senior Technical Consultant (CSM)* (Fluent Spanish speaker - MUST)

  • Posted 20 days ago | Updated 7 days ago

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Enterprise Resource Planning
ServiceNow
Spanish
Product Development
Analytics
Business Process
Business Process Management
IT Service Management
CSM
ITSM
ServiceNow CSM modules
CRM

Job Details

Kellton Tech is a full-service software development company, offering end-to-end IT solutions, strategic technology consulting and product development services in Web, SMAC (Social, Mobile, Analytics, Cloud), ERP-BPM, and IoT space Our methodology of inventing infinite possibilities with technology helps us develop best in-class and cost effective solutions for our clients.

Currently Kellton Tech is looking for talented resources for one of our listed client. Below are the position details:

Job Title: ServiceNow Senior Technical Consultant (CSM)

Location: Remote (must align with Mexico City timezone)

Duration: Long Term Contract

Language Requirement: Spanish speaker only

Certifications: CIS - CSM

Role Overview:

We are seeking a Senior Technical Consultant CSM with strong experience in Customer Service Management (CSM) module to join our project team. This is a remote position, requiring alignment with the Mexico City timezone. The consultant will be responsible for the design, development, and implementation of ServiceNow CSM modules, as well as working with stakeholders to understand historical data and business processes.

Key Responsibilities:

  • Lead the design, configuration, and implementation of ServiceNow CSM modules
  • Understand historical processes and workflows to ensure proper integration and transition
  • Customize CSM applications, workflows, and integrations based on business requirements
  • Collaborate with business and technical stakeholders to gather requirements and deliver solutions
  • Provide technical leadership, best practices, and mentorship across the implementation team
  • Support testing, troubleshooting, and deployment activities
  • Prepare and maintain technical documentation

Required Skills & Qualifications:

  • 5 8 years of experience in ServiceNow development and implementation, with a strong focus on CSM
  • Fluent Spanish speaker (required)
  • ServiceNow certifications required (Administrator, CSM Implementer, or equivalent)
  • Solid understanding of ITSM, CRM processes, and customer-centric workflows
  • Strong hands-on experience configuring ServiceNow applications and modules
  • Ability to work independently in a remote setting and manage timelines effectively
  • Excellent communication and collaboration skills in multicultural environments

Apply: Interested candidates can apply with their detailed word formatted resume along with their contact information\availability to raj DOT sekhar AT Kellton DOT com

- 7.0.3.5.92.9.15.7

Thanks for all your time!

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