Overview
Remote
USD 72.00 - 75.00 per hour
Contract - W2
Skills
Technical Support
Personas
API
Product Support
Job Details
Job Description
Title: Product API Support Specialist (Contract) 500294
Location:Remote
Respond to user support cases in a high volume environment Clearly and empathetically communicate with a wide range of user personas Prioritize critically and comfortably adapt to an ever-evolving product landscape Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale Provide suggestions for improving user satisfaction through support processes
You might be a good fit if you:
Have 2+ years of experience with high volume API product support, preferably in a second tier or escalated support team Have demonstrated an ability to thrive in fast-paced, reactive situations Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user's question
Title: Product API Support Specialist (Contract) 500294
Location:Remote
Respond to user support cases in a high volume environment Clearly and empathetically communicate with a wide range of user personas Prioritize critically and comfortably adapt to an ever-evolving product landscape Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale Provide suggestions for improving user satisfaction through support processes
You might be a good fit if you:
Have 2+ years of experience with high volume API product support, preferably in a second tier or escalated support team Have demonstrated an ability to thrive in fast-paced, reactive situations Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user's question
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.