Service Desk Engineer/ Desktop Engineer - Onsite work from Day1

  • Decatur, IL
  • Posted 2 days ago | Updated 2 days ago

Overview

On Site
$15 - $20
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Technical support
Trobleshoot
Service Desk
Network Support

Job Details

Role : Service Desk Engineer Location: Decatur, IL & Erlanger, KY
Onsite work
Pay range - 15/hr
Level-1 support role
1 Ticketing Tool
Experience working on ticketing tool
Manage SLAs, set priorities, and assign tickets to other groups
Familiarity with ITSM processes (Incident, Request).
2 Communication Channels 3 Software/Methods for User Communication
software or methods do they use to communicate with users
4 End User Computing (EUC) 5 Network Support Troubleshooting
Able to describe their experience or approach to troubleshooting network issues.
6 ITIL Infrastructure Knowledge 7 Cloud Services
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