Overview
Remote
On Site
USD 33.00 - 36.00 per hour
Full Time
Skills
Microsoft Windows
IT Management
Automated Testing
Knowledge Base
Technical Writing
Continuous Improvement
Configuration Management Database
ServiceNow
Application Support
Training
Customer Service
Higher Education
Mentorship
SAP BASIS
Enterprise Resource Planning
Communication
Customer Relationship Management (CRM)
Organizational Skills
IT Infrastructure
Problem Solving
PL/SQL
Unix
Shell
Servers
Network
Routing
Cloud Computing
System Requirements
Management
Software Requirements Specification
Adaptability
ITIL
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Robert Half is seeking a Technical Analyst with ServiceNow and CMDB administration and configuration experience.
The Technical Analyst 3 position will lead projects to upgrade enterprise applications to ensure the application itself and the underlying infrastructure is up-to-date, secure, and delivering the most value to our end users. The upgrades could be inline upgrades or new installations on new virtual servers. We have a mixed environment of both Windows and UNIX. The Operational support consists of escalated support for production issues, ensuring our various environments are running effectively and performing tests to ensure systems availability.
Job Duties include but are not limited to:
Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems;
Perform as the Application Technical Lead for projects initiated by our Platforms team to maintain and improve our system's virtual infrastructure;
Preform as the Technical Lead for internal Application's projects to improve our systems, processes, and practices;
Lead the establishment of tools and processes to monitor, validate, and administer these Automated Testing and Configuration as Code systems;
Provide escalated support to IT Applications incidents;
Work closely with the multiple offices across campuses as an advocate, an analyst, and champion of IT Application's core directives: Secure, Accessible, Reliable, Innovative, and Effective;
Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material;
Advocate for continual improvement of the division by offering recommendations on processes and existing systems;
Provide after-hours support based on the On-call rotation;
Other duties as needed
Requirements
Interviews are currently being conducted, for immediate consideration please apply
The successful Technical Analyst will have CMDB administration and configuration and ServiceNow.
Good communication skills, experience in application support and triage including formal training and a clear sense of customer service.
A thorough understanding of the values, practices and procedures found in a higher education environment, and a commitment to mentoring and developing technical staff is also desirable.
Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.
Experience with Enterprise Resource Planning (ERP) Systems;
Strong communication, team, customer relations, and organizational skills ;
Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future;
Experience working closely with customers to understand their needs and translating those needs into technical solutions;
Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance;
Experience solving problems with creative solutions;
Experience with Oracle, SQL, PL/SQL, packages, triggers, and views;
Experience using basic commands in the Unix shell;
Experience in managing servers in a virtualized environment, including their security and network routing;
Experience working in Cloud/on-premises hosted environments;
Demonstrated ability to work in a fast, paced structured environment;
Experience working with vendors to resolve issues and gather system requirements;
Demonstrated ability to document applications promptly and contribute to knowledge bases;
Ability to lead small and large complex projects;
Ability to analyze complex issues from a business and technical perspective;
Ability to self-manage time when assigned multiple initiatives and incidents/SRs;
Ability to listen to feedback and adjust plans accordingly;
Adaptable and flexible with change;
ITIL
Background required prior to employment
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Robert Half is seeking a Technical Analyst with ServiceNow and CMDB administration and configuration experience.
The Technical Analyst 3 position will lead projects to upgrade enterprise applications to ensure the application itself and the underlying infrastructure is up-to-date, secure, and delivering the most value to our end users. The upgrades could be inline upgrades or new installations on new virtual servers. We have a mixed environment of both Windows and UNIX. The Operational support consists of escalated support for production issues, ensuring our various environments are running effectively and performing tests to ensure systems availability.
Job Duties include but are not limited to:
Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems;
Perform as the Application Technical Lead for projects initiated by our Platforms team to maintain and improve our system's virtual infrastructure;
Preform as the Technical Lead for internal Application's projects to improve our systems, processes, and practices;
Lead the establishment of tools and processes to monitor, validate, and administer these Automated Testing and Configuration as Code systems;
Provide escalated support to IT Applications incidents;
Work closely with the multiple offices across campuses as an advocate, an analyst, and champion of IT Application's core directives: Secure, Accessible, Reliable, Innovative, and Effective;
Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material;
Advocate for continual improvement of the division by offering recommendations on processes and existing systems;
Provide after-hours support based on the On-call rotation;
Other duties as needed
Requirements
Interviews are currently being conducted, for immediate consideration please apply
The successful Technical Analyst will have CMDB administration and configuration and ServiceNow.
Good communication skills, experience in application support and triage including formal training and a clear sense of customer service.
A thorough understanding of the values, practices and procedures found in a higher education environment, and a commitment to mentoring and developing technical staff is also desirable.
Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.
Experience with Enterprise Resource Planning (ERP) Systems;
Strong communication, team, customer relations, and organizational skills ;
Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future;
Experience working closely with customers to understand their needs and translating those needs into technical solutions;
Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance;
Experience solving problems with creative solutions;
Experience with Oracle, SQL, PL/SQL, packages, triggers, and views;
Experience using basic commands in the Unix shell;
Experience in managing servers in a virtualized environment, including their security and network routing;
Experience working in Cloud/on-premises hosted environments;
Demonstrated ability to work in a fast, paced structured environment;
Experience working with vendors to resolve issues and gather system requirements;
Demonstrated ability to document applications promptly and contribute to knowledge bases;
Ability to lead small and large complex projects;
Ability to analyze complex issues from a business and technical perspective;
Ability to self-manage time when assigned multiple initiatives and incidents/SRs;
Ability to listen to feedback and adjust plans accordingly;
Adaptable and flexible with change;
ITIL
Background required prior to employment
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.