IT/OT Specialist - Onsite

Title: IT/OT Specialist - Onsite

Description:

As IT/OT Specialist you provide computer onsite support execution for factory or client's owned/managed assets and operational support of both office IT and shop floor IT/OT assets that are not supported by the OSS techs. You carry out IT/OT Cybersecurity first responder tasks and IT/OT assets cybersecurity operational tasks .

Your Responsibilities

Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support.

Provide computer onsite support of execution for Factory or client's owned/managed assets.

Carry out OT asset IT/OT Cybersecurity operational tasks.

Carry out both, the Office IT and Shop Floor IT/OT assets operational support:

Kiosks, Printers, Conf Rooms/ Teams rooms, Vendor machines execution/ support which Global OSS techs are not supporting or are managed/owned by factory , CCTV / security system, Badging, Scanners for MES hardware support

Carry out the IT/OT cybersecurity first responder tasks by investigating and determining the scope of the incident and working with the cybersecurity team to contain and remediate the incident, under guidance from the factory incident responder.

Identify critical assets: responsible for identifying critical assets within the factory that require monitoring and protection.

Install and configure remediation measures: install and configure security patches on critical assets to protect the environment from security incidents, with additional assistance whenever required.

Report any abnormal behavior of OT systems: raise alerts to incident response teams in case of detected security events in the operational technology (OT) environment, such as unauthorized access attempts or changes to control systems.

Work with vendors: to ensure that the security patches and OT systems are properly configured and maintained.

Implement security measures: implement security measures regarding business managed assets to ensure that the factory's IT/OT systems are secure and protected from potential security threats, under guidance of global cybersecurity teams and the factory process engineer.

IT/OT DMZ Demilitarized

Your Experience:

Have 5-7 years of professional experience in IT support.

Be fluent in local and English language

Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven

Education:

Bachelor Degree in by credited university in a related Field.

Must Have Tools

Service Now IT Enterprise Platform

MS Office 365

Windows

iOS

Asset Management Tools

Methodologies Of This Role:

ITIL 4 Preferred

L6S Lean 6 Sigma Certified

.

Mandatory skills:

Service Now IT Enterprise Platform,

MS Office 365, Windows, iOS,

Asset Management,

IT equipment, IT cybersecurity, OT cybersecurity, OT asset, OT systems,

factory, CCTV, security system, Badging, Scanners, MES hardware support,

security events, security patches, security measure, security threats,

desk side support, critical assets, security incidents,

Kiosks, Printers, Conf Rooms, Teams rooms, Vendor machines execution, Vendor machines support

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Ramadas Kumaresan

VIVA USA INC.

3601 Algonquin Road, Suite 425

Rolling Meadows, IL 60008

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