Senior Lead Site Reliability Engineer

Job Description

Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability.

As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Enterprise technology, identity and access team, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products' design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production.

Job responsibilities

• Oversee the Privilege Management Application to ensure it meets enterprise standards, collaborating with cross-functional teams to design, implement, and maintain scalable and secure infrastructure solutions.
• Utilize DevOps practices to automate and streamline deployment processes, ensuring efficient and reliable software delivery, while leveraging containerization technologies to enhance application scalability and manageability.
• Integrate AI/ML solutions to optimize system performance and enhance security measures, and implement HashiCorp technologies, including Hashi Vault, for secure and efficient privilege management.
• Work with CyberArk and other related tools to enhance privileged access management and security protocols, collaborating with cybersecurity teams to ensure compliance with security protocols and best practices.
• Monitor system performance, identify potential issues, and implement proactive solutions to prevent downtime, ensuring continuous system reliability and performance.
• Provide technical leadership and mentorship to junior team members, fostering a culture of continuous learning and improvement within the team.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
• Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• A minimum of 15 years of experience in Site Reliability Engineering or related fields.
• Proven experience with DevOps practices, containerization technologies (e.g., Docker, Kubernetes), and public cloud platforms (e.g., AWS, Azure, Google Cloud).
• Strong understanding of AI/ML technologies and their application in enhancing system performance and security.
• Experience with HashiCorp technologies, particularly Hashi Vault, for privileged access management. Alternatively, Cyberark experience will be preferred.
• Background in cybersecurity and privileged access management is highly preferred.

Preferred qualifications, capabilities, and skills

• In-depth knowledge of enterprise design principles and best practices.
• Excellent problem-solving skills and the ability to work effectively in a fast-paced, dynamic environment.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

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About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.