AV Pre-Sales System Designer/Engineer

Job Description:

Role: Audio Visual Pre-Sales System Designer/Engineer

Location: Durham, NC (Hybrid- 3 days office and 2 days Remote)

Job type: Full Time/Permanent

Essential Functions:

Design customer-centered AV systems with attention to detail, timeliness and accuracy that ensure satisfaction and sustainability within the client environment

Partner with Account Team to effectively assess customer needs

Provide Account Team with technical advisement and brainstorming during pre-sale opportunities and attend client meetings as appropriate

Provide consistent customer service during any client interaction, reinforcing confidence both in capabilities and our trustworthiness to deliver on a commitment of excellence

Maintain effective 2-way communication with Project Manager regarding expectations and status of projects; adhere to design timelines, proactively identify and address potential challenges

Collaborate with post-sales designer to ensure accurate drawings and design intent

Contribute to the ongoing development of our templates, methodology, and innovation efforts

Support accurate and sustainable asset management as requested.

Actively seek and demonstrate continuous growth in knowledge of current and new technologies relevant to product and service offerings and strategic vision.

Attend relevant external trainings and learn from Level II Design teammates throughout the year as a continuing education process

Achieve and maintain entry level DSP, CTS, DMC-E, Dante, and XTP-E certifications as applicable

Develop proficiency across DSP environments and multiple lines of equipment.

Provide advice to teammates as needed and relevant, including onsite support to install and service teams.

Update Dtools equipment catalog as needed.

Support Level II Design teammates with design for network infrastructure, as needed

Maintain compliance with company administration responsibilities such as submitting weekly time and expense reports via ConnectWise

Required Qualifications:

Demonstrated success delivering on-target with quantifiable results and customer satisfaction

3+ years of experience designing a variety of commercial AV systems in various markets (i.e. education, healthcare, government, corporate, etc)

4-year degree in electrical engineering, computer engineering, or computer networking or relevant experience.

CTS certification or completion of CTS certification within 6 months of hire

Preferred CTS-D certification.

Preferred entry level DSP, DMC-E, Dante, and XTP-E certifications

Preferred familiarity with connectwise (ERP system)

Able to apply basic network design principles

Ability to get approved access to healthcare systems (credentialing)

Hybrid position must be able to commute to office 3 days per week

Direct client interaction experience

Thanks & Regards,

Salman khan